Unofficial translation
In accordance with subparagraph 1) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" ORDER:
1. To approve:
1) the rules for the provision of the public service "Examination and the provision of psychological, medical and pedagogical advice to children with disabilities" according to Appendix 1 to this order;
2) the rules for the provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems" in accordance with Appendix 2 to this order;
3) the rules for the provision of the public service "Acceptance of documents for the organization of individual free education at home for children who, for health reasons, for a long time cannot attend the organization of primary, basic secondary, general secondary education" according to Appendix 3 to this order;
4) the rules for the provision of the public service "Acceptance of documents and enrollment in special educational organizations of children with disabilities for training in special general educational curricula" in accordance with Appendix 4 to this order.
2. To recognize as invalid some orders of the Minister of Education and Science of the Republic of Kazakhstan in accordance with Appendix 5 to this order.
3. The Committee for Preschool and Secondary Education of the Ministry of Education and Science of the Republic of Kazakhstan, in accordance with the procedure established by the legislation of the Republic of Kazakhstan, shall ensure:
1) state registration of this order with the Ministry of Justice of the Republic of Kazakhstan;
2) posting this order on the Internet resource of the Ministry of Education and Science of the Republic of Kazakhstan after its official publication;
3) within ten working days after the state registration of this order with the Ministry of Justice of the Republic of Kazakhstan, submission to the Legal Department of the Ministry of Education and Science of the Republic of Kazakhstan information on the implementation of the measures provided for in subparagraphs 1), 2) of this paragraph.
4. Control over the execution of this order shall be entrusted to the supervising Vice-Minister of Education and Science of the Republic of Kazakhstan.
5. This order shall be enforced upon the expiration of ten calendar days after the day of its first official publication.
|
Ministry of Education and Science Republic of Kazakhstan |
A. Aimagambetov |
| Appendix 1 to the order Ministry of Education and Science Republic of Kazakhstan dated May 27, 2020 No. 223 |
Rules for the provision of public services "Examination and provision of psychological, medical and
pedagogical advice to children with disabilities" (hereinafter referred to as the Rules) 1. General Provisions
1. These Rules for the provision of public services "Examination and provision of psychological, medical and pedagogical advice children with disabilities" (hereinafter referred to as the Rules) are developed in accordance with subparagraph 1) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" (hereinafter - the Law) and determine the procedure for its provision.
2. These Rules use the following concept:
1) proactive service - a public service provided without the application of the service recipient on the initiative of the service provider.
Footnote. Paragraph 2 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).3. State service "Examination and provision of psychological, medical and pedagogical advice to children with disabilities" (hereinafter - the state service) turns out to be psychological, medical and pedagogical consultations (hereinafter referred to as the service provider).
2. The procedure for the provision of public services
4. To receive a public service, an individual (hereinafter - the service recipient) applies to the office of the service provider and/or via the “electronic government” web portal www.egov.kz.
The basic requirements for the provision of a public service, including characteristics of the process, form, content and result of the provision of the service, as well as other information taking into account the specifics of the provision of a public service, are given in the List of basic requirements for the provision of a public service “Inspection and provision of psychological, medical and pedagogical advisory assistance to the children with disabilities" in accordance with Appendix 2 to these Rules.
Footnote. Paragraph 4 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).5. When contacting through the office of the service provider, the registrar appoints the date of the psychological and medical pedagogical examination and enters data into the Register of preliminary registration of children for a consultation in accordance with Appendix 1 to these Rules and notifies the service recipient. A package of documents according to Appendix 2 to these Rules, the service recipient provides on the appointed day of psychological, medical and pedagogical examination.
There is a pre-registration by phone and (or) by direct contact of the service recipient.
6. When applying through the web portal of "electronic government" www.egov.kz, the service recipient selects an electronic public service in the "Family" section, filling in the fields of the electronic request and attaching a package of documents.
The service provider within two working days processes (check, register) the electronic request of the service recipient and sends a notification about the status of the electronic request and the date of the psychological, medical and pedagogical examination to the "personal account" of the service recipient on the portal in accordance with Appendix 3 to these Rules.
7. The waiting time in the queue for psychological, medical and pedagogical examination is up to thirty calendar days.
Claiming from service recipients documents that can be obtained from information systems is not allowed.
7-1. The public service for examination and provision of psychological, medical and pedagogical advisory assistance to the children with disabilities can be provided in a proactive way, at the initiative of the service provider through the information systems of state bodies when registering the telephone number of the service recipient’s cellular device on the “electronic government” web portal www.egov .kz and includes:
1) sending automatic notifications to the service recipient with a request for the provision of a public service for examination and provision of psychological, medical and pedagogical advisory assistance to children with disabilities;
2) obtaining the service recipient’s consent to provide a proactive service, as well as other necessary information from the service recipient, including limited access, through the service recipient’s cellular device.
The waiting period for a response from the service recipient is twenty-four hours from the date of receipt of the request.
Footnote. The rules have been supplemented with paragraph 7-1 in accordance with the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).8. When the service recipient submits an incomplete package of documents and (or) documents that have expired, the service provider prepares a reasoned refusal within the specified time frame for further consideration of the application in the form in accordance with Appendix 4 to these Rules and send them to the "personal account" of the portal.
9. When the service recipient provides a full package of documents, the registrar on the appointed day, upon arrival of the service recipient, enters the service recipient's data into the Register of children's examination in the PMPС in accordance with Appendix 5 to these Rules, transfers the package of documents to specialists.
10. After receiving the package of documents, specialists conduct psychological, medical and pedagogical examination of the baby in the presence of parents (legal representatives) and consulting by the service provider's specialists.
11. After a psychological, medical and pedagogical examination, the service provider's specialists form a written conclusion indicating the recommended educational, medical and social services, type of educational programs.
12. The written opinion is signed by the head of the service provider and issued to the service recipient on the day of examination and / or the service provider sends the service recipient to the "personal account" of the service recipient on the portal in the form of an electronic document within two working days in the form according to Appendix 6 to these Rules.
13. The Service Provider provides entering information on the stage of rendering public services to the information system for monitoring the provision of public services in the manner in accordance with subparagraph 11) paragraph 2 article 5 of the Law.
3. The procedure for appealing decisions, actions (inaction) of the service provider to the local executive bodies of the city
of republican significance and the capital, district (city of regional significance), and (or) its officials on the provision of public services
14. The service recipient’s complaint received by the central state body, local executive body of the region, city of republican significance, capital, district, city of regional significance, akim of the district in the city, city of district significance, town, village, rural district, service provider, State corporation, directly providing public services, shall be subject to consideration within five working days from the date of its registration.
The service recipient's complaint received by the authorized body for assessing and monitoring the quality of public services shall be subject to consideration within fifteen working days from the date of its registration.
In case of an extension of the period for consideration of a complaint, the official authorized to consider complaints, within three working days from the date of extension of the period for consideration of the complaint, shall inform the service recipient in writing (when filing a complaint on paper) or electronic form (when filing a complaint electronically) who filed the complaint on the extension of the period for consideration of the complaint, indicating the reasons for extension.
A complaint against a decision, action (inaction) of a service provider on the issues of providing public services may be filed with the administrative body, the official whose administrative act, administrative action (inaction) is being appealed.
The administrative body, official, whose administrative act, administrative action (inaction) is being appealed, no later than three working days from the date of receipt of the complaint, shall send it and the administrative file to the body considering the complaint.
In this case, the administrative body, official, whose administrative act, administrative action (inaction) is being appealed, shall have the right not to forward the complaint to the body considering the complaint, if within three working days it adopts a favorable administrative act, takes an administrative action that fully satisfies the requirements specified in the complaint.
Footnote. Paragraph 14 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).15. In cases of disagreement with the results of the provision of public services, the service recipient has the right to apply to the court in the established legislation Of the Republic of Kazakhstan.
| Appendix 1 to the Rules provision of public services |
|
| "Inspection and provision psycho-medical pedagogical advisory helping children with restricted abilities" |
Children's appointment register for consultation
Тексеру күні |
Тексеру уақыты |
Баланың ТАӘ (ол болған жағдайда) |
Баланың |
Жасы |
ПМПК-ға келу себептері |
| Appendix 2 to the Rules provision of public services "Inspection and provision psycho-medical pedagogical advisory helping children with restricted abilities" |
Footnote. Paragraph 2 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
List of basic requirements for the provision of the public service “Examination and provision of psychological, medical and pedagogical advisory assistance to the children with disabilities” | ||
1 |
Name of the service provider | Psychological, medical and pedagogical consultation |
2 | Methods of providing a public service (access channels) |
- psychological, medical and pedagogical consultation; |
3 | The term for the provision of a public service |
The waiting time in the queue for a psychological, medical and pedagogical examination is up to thirty calendar days. |
4 |
Form of provision of a public service |
Electronic (partially automated) |
5 |
The result of provision of a public service |
The result of the provision of a public service is a conclusion in accordance with Appendix 6 or a reasoned response about the refusal to provide a public service in accordance with Appendix 4 to these Rules. |
6 | The amount of payment charged from the service recipient when providing a public service, and methods of collecting it in cases provided for by the legislation of the Republic of Kazakhstan | The public service shall be provided free of charge to individuals, including in a proactive form. |
7 | Schedule |
The service provider: from Monday to Friday inclusive, except weekends and holidays, in accordance with the Labor Code of the Republic of Kazakhstan and in accordance with the established work schedule of the service provider, indicated on the Internet resource of the Ministry: www.edu.gov.kz in the section “Public Service”. |
8 | List of documents and information required from the service recipient for the provision of a public service |
When the service recipient contacts the service provider: |
9 |
Grounds for refusal to provide a public service established by the legislation of the Republic of Kazakhstan |
1) establishing the unreliability of the documents submitted by the service recipient to receive a public service, and (or) the data (information) contained in them; |
10 | Other requirements taking into account the specifics of the provision of a public service, including those provided in electronic form and through the State corporation |
The service recipient has the opportunity to obtain information about the procedure and status of the provision of public services through a unified contact center, as well as in a proactive form through a subscriber’s cellular device registered on ww.egov.kz regarding the provision of public services. |
| Appendix 3 to the Rules provision of public services "Inspection and provision psycho-medical pedagogical advisory helping children with restricted abilities" |
_____________________________________________
Name of the educational organization Notification of acceptance of documents
Dear ______________________
Your documents have been accepted.
Full Name
We remind you to get tested.
Examination type: _______________________ primary / repeated
Examination date: _______________________
Location: _________________________________________________
Organization name PMPС, СPPС, RC, OO
The address:_____________________________________________________________
organization address
Use: _______________________________ Tel .:
the date
Full Name:
| Appendix 4 to the Rules provision of public services "Inspection and provision psycho-medical |
|
| pedagogical advisory helping children with restricted abilities" |
Form
(Surname, name, patronymic (if any)
or the name of the organization of the
service recipient)
______________________
(service recipient’s address)
_________________________________________________________________
Name of educational organization, address
Full name:___________IIN:_________________Address:_________________
NOTIFICATION on refusal to accept documents
Footnote. Appendix 4 is in the wording of the order of the acting of Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Guided by subparagraph 2 of Article 20 of the Law of the Republic of Kazakhstan dated April 15, 2013 “On Public Services,” (Name of educational organization) refuses to accept documents for the provision of a public service (Name of a public service) in accordance with the List of basic requirements for the provision of a public service due to
___________________________________________________________
reasons for refusal
Performer: Surname, name, patronymic
Tel.:
Date:
| Appendix 5 to the Rules provision of public services "Inspection and provision psycho-medical pedagogical advisory helping children with restricted abilities" |
Register of the examination of children in the PMPС
No. |
Баланың ТАӘ (ол болған жағдайда) |
Туылған күні |
Тексерілген күні |
Бастапкы |
Мекенжайы |
ПМПК қорытындысы |
Ұсынымдар |
| Appendix 6 to the Rules provision of public services "Inspection and provision psycho-medical pedagogical advisory helping children with restricted abilities" |
Psychological - medical - pedagogical consultation __________ address
Conclusion of psychological, medical and pedagogical consultation
FULL NAME:
IIN:
that it was consulted by __________________
date of examination
1. Conclusion
2. Recommendations for training and education, psychological and pedagogical support
__________________________________________________________________
Head / Head of PMPС last and first name
Specialist position and signature 1
Specialist position and signature 2
The date:
| Appendix 2 to the order Minister of Education and Science Republic of Kazakhstan dated May 27, 2020 No. 223 |
Rules for the provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems" (hereinafter - the Rules)
1. General Provisions
1. These Rules for the provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems" (hereinafter - the Rules) are developed in accordance with subparagraph 1) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" (hereinafter - the Law) and determine the procedure for its provision.
2. These Rules use the following concept:
1) proactive service - a public service provided without the application of the service recipient on the initiative of the service provider.
Footnote. Paragraph 2 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).3. The state service "Rehabilitation and social adaptation of children and adolescents with developmental problems" (hereinafter - the state service) is provided rehabilitation centers, offices psychological and pedagogical correction (hereinafter referred to as the service provider).
2. The procedure for the provision of public services
4. To receive a public service, an individual (hereinafter - the service recipient) applies to the office of the service provider and/or via the “electronic government” web portal www.egov.kz.
The basic requirements for the provision of a public service, including characteristics of the process, form, content and result of the provision of the service, as well as other information taking into account the specifics of the provision of a service, are given in the List of basic requirements for the provision of a public service “Rehabilitation and social adaptation of children and adolescents with developmental problems" in accordance with Appendix 1 to these Rules.
When submitting documents directly to the office of the service provider on the day of application, an employee of the office of the service provider shall accept and register the documents of the service recipient and transfer the documents to the head of the service provider.
A preliminary appointment is provided by phone and/or at the direct request of the service recipient.
Footnote. Paragraph 4 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).5. When applying through the web portal of "electronic government" www.egov.kz, the service recipient selects an electronic public service in the "Family" section, filling in the fields of the electronic request and attaching a package of documents.
The service provider within two working days processes (checks, registers) the service recipient's electronic request and sends a notice of acceptance of documents to the service recipient's "personal account" on the portal in accordance with Appendix 2 to these Rules.
Claiming from service recipients documents that can be obtained from information systems is not allowed.
6. When the service recipient provides an incomplete package of documents and (or) documents that have expired, the service provider prepares a reasoned refusal within the specified time frame for further consideration of the application in the form in accordance with Appendix 3 to these Rules.
7. The documents of the service recipient are considered by the head of the service provider. Leaderafter consideration, transfers the documents to specialists for the organization of psychological and pedagogical support and rehabilitation of the child...
8. The service provider conducts a course of psychological, medical and pedagogical support and rehabilitation of the service recipient. The course of psychological, medical and pedagogical support and rehabilitation is from 90 to 365 days.
9. After completing the course, the service recipient is issued a certificate on the results of the course of psychological, medical and pedagogical support and rehabilitation of children with special educational needs based on the team assessment of the service provider's specialists in the form, according to Appendix 4 to these Rules.
10. A certificate of the results of the course of psychological, medical and pedagogical support and rehabilitation is signed by the head of the service provider and issued to the service recipient on the day of completion of the course of psychological, medical and pedagogical support and rehabilitation and / or the service provider sends the service recipient to the "personal account" of the service recipient on the portal in the form of an electronic document in within two working days according to the form Appendix 4 to these Rules.
11. The Service Provider provides entering information on the stage of rendering public services to the information system for monitoring the provision of public services in the manner in accordance with subparagraph 11) paragraph 2 article 5 of the Law.
11-1. The public service for rehabilitation and social adaptation of children and adolescents with developmental problems can be provided in a proactive way, at the initiative of the service provider through the information systems of state bodies when registering the telephone number of the service recipient's cellular device on the "electronic government" web portal www.egov.kz and include:
1) sending automatic notifications to the service recipient with a request for the provision of a public service for the rehabilitation and social adaptation of children and adolescents with developmental problems;
2) obtaining the service recipient’s consent to provide a proactive service, as well as other necessary information from the service recipient, including limited access, through the service recipient’s cellular device.
The waiting period for a response from the service recipient is twenty-four hours from the date of receipt of the request.
Footnote. The rules have been supplemented with paragraph 11-1 in accordance with the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication). 3. The procedure for appealing decisions, actions (inaction) of the service provider to the local executive bodies of the city
of republican significance and the capital, district (city of regional significance), and (or) its officials on the provision of public services
12. The service recipient’s complaint received by the central state body, local executive body of the region, city of republican significance, capital, district, city of regional significance, akim of the district in the city, city of district significance, town, village, rural district, service provider, State Corporation, directly providing public services, shall be subject to consideration within five working days from the date of its registration.
The service recipient's complaint received by the authorized body for assessing and monitoring the quality of public services shall be subject to consideration within fifteen working days from the date of its registration.
In case of extension of the period for consideration of a complaint, the official authorized to consider complaints, within three working days from the date of extension of the period for consideration of the complaint, shall inform the service recipient in writing (when filing a complaint on paper) or electronic form (when filing a complaint electronically) who filed the complaint, on extension of the period for consideration of the complaint, indicating the reasons for extension.
A complaint against a decision, action (inaction) of a service provider on the issues of providing public services may be filed with the administrative body, the official whose administrative act, administrative action (inaction) is being appealed.
The administrative body, official, whose administrative act, administrative action (inaction) is being appealed, no later than three working days from the date of receipt of the complaint, shall send it and the administrative file to the body considering the complaint.
In this case, the administrative body, official, whose administrative act, administrative action (inaction) is being appealed, shall have the right not to forward the complaint to the body considering the complaint, if within three working days it adopts a favorable administrative act, takes an administrative action that fully satisfies the requirements specified in the complaint.
Footnote. Paragraph 12 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).13. In cases of disagreement with the results of the provision of public services, the service recipient has the right to apply to the court in the established legislation Of the Republic of Kazakhstan.
| Appendix 1 to the Rules provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems" |
Footnote. Appendix 1 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
“List of basic requirements for the provision of a public service “Rehabilitation and social adaptation of children and adolescents with developmental problems” | ||
1 | Name of the service provider | Psychological and pedagogical correction rooms, rehabilitation centers |
2 |
Methods of providing a public service (access channels) |
- Psychological and pedagogical correction rooms, rehabilitation centers; - “electronic government” web portal: www.egov.kz; |
3 |
Term of provision of a public service | 1) Term of provision - from 90 calendar days to 365 calendar days; 2) the maximum allowable waiting time for submitting documents - no more than 15 minutes; 3) the maximum allowable service time - no more than 15 minutes. |
4 | Form of provision of a public service | Electronic (partially automated) Paper/proactive |
5 | The result of the provision of a public service |
Issuance of a certificate in the form according to Appendix 4 to these Rules. Form for providing the result of providing a public service: electronic and (or) paper, proactive. On the portal, the result of the provision of a public service shall be sent and stored in the “personal account” of the service recipient in the form of an electronic document. |
6 |
The amount of payment charged from the service recipient when providing a public service, and methods of collecting it in cases provided for by the legislation of the Republic of Kazakhstan | The public service is provided free of charge to individuals, including in a proactive form. |
7 | Schedule |
The service provider: from Monday to Friday inclusive, except weekends and holidays, from 9.00 to 18.30, with a lunch break from 13.00 to 14.30, according to the Labor Code of the Republic of Kazakhstan. Applications shall be accepted and results shall be issued from 9.00 to 17.30 with a lunch break from 13.00 to 14.30. |
8 | List of documents and information required from the service recipient for the provision of a public service |
When the service recipient applies to the service provider: |
9 | Grounds for refusal to provide a public service established by the legislation of the Republic of Kazakhstan |
1) establishing the unreliability of the documents submitted by the service recipient to receive a public service, and (or) the data (information) contained in them; |
10 | Other requirements taking into account the specifics of the provision of a public service, including those provided in electronic form and via the State corporation | The service recipient has the opportunity to obtain information about the procedure and status of provision of a public service through the unified contact center, as well as in a proactive form through a subscriber's cellular device registered on www.egov.kz regarding the provision of public services. Contact numbers of the service provider's information services on the isuues of providing a public service are posted on the Ministry's Internet resource: www.edu.gov.kz in the section “Public Services”. Unified contact center for the provision of public services: 8-800-080-7777, 1414. The service recipient has the opportunity to receive a public service in electronic form through the portal, subject to the availability of an electronic signature. The service recipient has the opportunity to obtain information about the procedure and status of provision of a public service in remote access mode through the “personal account” of the portal, the service provider’s information services, as well as the Unified Contact Center “1414”, 8-800-080-7777. An electronic request from third parties, subject to the consent of the person in respect of whom the information is requested, provided from the "personal account" on the portal, as well as by means of the subject's cellular subscriber number registered on the portal by transmitting a one-time password or by sending a short text message as a response to the portal notification. |
| Appendix 2 to the Rules provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems " |
_____________________________________________
Name of the educational organization
Notification of acceptance of documents
Dear ______________________ Your documents have been accepted.
Full Name
We remind you of the need to come with your child to receive a course in psychological and pedagogical
support at _________________________
Organization address СPPС, RC
Use: _______________________________ Tel .:
Date Surname, Name, Patronymic:
| Appendix 3 to the Rules provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems " |
Form
| (surname, name, patronymic (if any) or the name of the organization of a service recipient) _______________ (service recipient’s address) |
_____________________________________________________________________ Name of educational organization, address
FULL NAME:
IIN:
Address:
NOTIFICATION on refusal to accept documents
Footnote. Appendix 3 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Guided by subparagraph 2 of Article 20 of the Law of the Republic of Kazakhstan dated April 15, 2013 “On Public Services,” (Name of educational organization) refuses to accept documents for the provision of a service (Name of a public service) in accordance with the List of basic requirements for the provision of a public service due to
__________________________________________________________________________
reasons for refusal
Performer: Surname, name, patronymic
Tel.:
Date:
| Appendix 4 to the Rules provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems " |
|
| The form |
REFERENCE
Given ____________________________________________________________________,
(Full name (if any) of the child)
"__" _______ 20_ year, in the fact that he (a) actually attended
___________________________________________________________________________
(name of RC, СPPС)
from "__" ______ 20_ to "__" _______ 20_,
_____________________________.
(date of service)
Conclusion _______________________________________________________
FULL NAME. (if any) the head of the organization
S.P.
| Appendix 3 to the order Minister of Education and Science Republic of Kazakhstan dated May 27, 2020 No. 223 |
Rules for the provision of the public service "Acceptance of documents for the organization of individual free education
at home for children who, for health reasons, for a long time cannot attend organizations of primary, basic secondary,
general secondary education" (hereinafter - the Rules)
1. General Provisions
1. These Rules for the provision of public services "Acceptance of documents for the organization of individual free education at home for children who, for health reasons, for a long time cannot attend the organizations of primary, basic secondary, general secondary education" (hereinafter - the Rules) are developed in accordance with subparagraph one) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" (hereinafter - the Law) and determine the procedure for its provision.
2. These Rules use the following concept:
1) proactive service - a public service provided without the application of the service recipient on the initiative of the service provider.
Footnote. Paragraph 2 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).3. State service “Reception of documents for the organization of individual free education at home for children who, for health reasons, for a long time cannot attend organization primary, basic secondary, general secondary education "(hereinafter - the state service) is provided organizations of primary, basic secondary, general secondary education (hereinafter - the service provider).
2. The procedure for the provision of public services
4. To receive a public service, an individual (hereinafter - the service recipient) applies to the office of the service provider and/or through the “electronic government” web portal www.egov.kz.
The basic requirements for the provision of a public service, including characteristics of the process, form, content and result of the provision of the service, as well as other information taking into account the specifics of the provision of a public service, are given in the List of basic requirements for the provision of a public service “Acceptance of documents for the organization of individual free education at home for children, who, for health reasons, cannot attend primary, basic secondary, or general secondary education organizations for a long time” in accordance with Appendix 1 to these Rules.
hen submitting a package of documents through the office of the service provider, the service provider shall accept the application and package of documents and transfer the service recipient’s documents to the head of the service provider. An employee of the service provider's office shall issue a receipt for documents (in any form) to the service recipient.
When the service recipient provides an incomplete package of documents and (or) expired documents, the service provider prepares a reasoned refusal to further consider the application in the form in accordance with Appendix 2 to these Rules.
Footnote. Paragraph 4 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).5. When applying through the web portal of "electronic government" www.egov.kz, the service recipient selects an electronic public service in the "Education" section, completes the fields of the electronic request and attaches a package of documents.
The service provider within two working days processes (checks, registers) the service recipient's electronic request and sends a notice of acceptance of documents to the service recipient's "personal account" on the portal in accordance with Appendix 3 to these Rules or prepares a reasoned response on further consideration of the application in the form in accordance with Appendix 2 to these Rules and send them to the "personal account" of the portal.
Claiming from service recipients documents that can be obtained from information systems is not allowed.
6. The documents of the service recipient are considered by the head of the service provider to determine the class, language of instruction. After consideration, the manager transfers the documents to specialists for the organization of individual free education at home for the child.
7. The service provider generates an order for enrollment for individual free education at home.
7-1. The public service for accepting documents for the organization of individual free education at home for children who, for health reasons, for a long time cannot attend organizations of primary, basic secondary, general secondary education can be provided in a proactive way, at the initiative of the service provider via the information systems of state bodies when registering a telephone number of the service recipient’s cellular device on the “electronic government” web portal www.egov.kz and include:
1) sending automatic notifications to the service recipient with a request to provide a public service for accepting documents for the organization of individual free education at home for children who, for health reasons, cannot attend primary, basic secondary, or general secondary education organizations for a long time;
2) obtaining the service recipient’s consent to provide a proactive service, as well as other necessary information from the service recipient, including limited access, through the service recipient’s cellular device.
The waiting period for a response from the service recipient is twenty-four hours from the date of receipt of the request.
Footnote. The rules have been supplemented with paragraph 7-1 in accordance with the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).8. The Service Provider provides entering information on the stage of rendering public services to the information system for monitoring the provision of public services in the manner in accordance with subparagraph 11) paragraph 2 article 5 of the Law.
3. The procedure for appealing decisions, actions (inaction) of the service provider to local executive bodies, cities of republican
significance and the capital, district (city of regional significance), and (or) its officials on the provision of public services
9. The service recipient’s complaint received by the central state body, local executive body of the region, city of republican significance, capital, district, city of regional significance, akim of the district in the city, city of district significance, town, village, rural district, service provider, State corporation, directly providing public services, shall be subject to consideration within five working days from the date of its registration.
The service recipient's complaint received by the authorized body for assessing and monitoring the quality of public services shall be subject to consideration within fifteen working days from the date of its registration.
In case of extension of the period for consideration of a complaint, the official authorized to consider complaints, within three working days from the date of extension of the period for consideration of the complaint, shall inform the service recipient in writing (when filing a complaint on paper) or electronic form (when filing a complaint electronically) who filed the complaint, to extend the period for consideration of the complaint, indicating the reasons for extension.
A complaint against a decision, action (inaction) of a service provider on the issues of the provision of public services may be filed with the administrative body, the official whose administrative act, administrative action (inaction) is being appealed.
The administrative body, official, whose administrative act, administrative action (inaction) is being appealed, no later than three working days from the date of receipt of the complaint, shall send it and the administrative file to the body considering the complaint.
In this case, the administrative body, official, whose administrative act, administrative action (inaction) is being appealed, shall have the right not to forward the complaint to the body considering the complaint, if within three working days it adopts a favorable administrative act, takes an administrative action that fully satisfies the requirements specified in the complaint.
Footnote. Paragraph 9 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).10. In cases of disagreement with the results of the provision of public services, the service recipient has the right to apply to the court in the established legislation Of the Republic of Kazakhstan.
| Appendix 1 to the Rules provision of public services "Reception of documents for the organization free individual tuition at home children who state of health during long time can not visit organizations primary, basic secondary, general |
|
| secondary education " |
Footnote. Appendix 1 is in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
“List of basic requirements for the provision of a public service “Acceptance of documents for the organization of individual free education of children at home who, for health reasons, cannot attend organizations of primary, basic secondary, and general secondary education for a long time” | ||
1 | Name of the service provider | Organizations of primary, basic secondary and general secondary education |
2 |
Methods of providing a public service (access channels) |
- Organizations of primary, basic secondary and general secondary education; |
3 | Term of of provision of a public service |
Term of provision - 2 working days. |
4 | Form of provision of a public service | Electronic (partially automated) Paper/proactive |
5 | The result of provision of a public service |
The result of provision of a public service: |
6 |
The amount of payment charged from the service recipient when providing a public service, and methods of collecting it in cases provided for by the legislation of the Republic of Kazakhstan | The public service is provided free of charge to individuals, including in a proactive form. |
7 | Schedule |
Service provider: from Monday to Saturday inclusive, except weekends and holidays, from 9.00 to 18.30 with a lunch break from 13.00 to 14.30, according to the Labor Code of the Republic of Kazakhstan. Applications shall be accepted and results shall be issued from 9.00 to 17.30 with a lunch break from 13.00 to 14.30. Pre-registration and expedited service are not provided. Portal/subscriber device of cellular communication registered on www.egov.kz - 24 hours a day, with the exception of technical breaks associated with repair works (when the service recipient applies after working hours, on weekends and holidays in accordance with the labor legislation of the Republic of Kazakhstan and Article 5 of the Law of the Republic of Kazakhstan “On Holidays in the Republic of Kazakhstan”, applications shall be accepted and results of the provision of public services shall be isuued on the next working day). Addresses of places of public services provision are posted on: |
8 |
List of documents and information required from the service recipient for the provision of a public service |
When the service recipient applies the service provider: |
9 | Grounds for refusal to provide a public service established by the legislation of the Republic of Kazakhstan |
1) establishing the unreliability of the documents submitted by the service recipient to receive a public service, and (or) the data (information) contained in them; |
10 | Other requirements taking into account the specifics of the provision of a public service, including those provided in electronic form and via the State corporation | The service recipient has the opportunity to obtain information about the procedure and status of provision of a public service through the unified contact center, as well as in a proactive form through a subscriber's cellular device registered on www.egov.kz regarding the provision of public services. Contact numbers of the service provider's information services on the issues of providing a public service are posted on the Ministry's Internet resource: www.edu.gov.kz in the “Public Services” section. Unified contact center for the provision of public services: 8-800-080-7777, 1414. The service recipient has the opportunity to receive a public service in electronic form through the portal, subject to the availability of an electronic signature. The service recipient has the opportunity to obtain information about the procedure and status of provision of a public service in remote access mode through the “personal account” of the portal, the service provider’s information services, as well as the Unified Contact Center “1414”, 8-800-080-7777. Electronic request of third parties, subject to the consent of the person in respect of whom information is requested, provided from the “personal account” on the portal, as well as through the subject’s cellular subscriber number registered on the portal by transmitting a one-time password or by sending a short text message as a response to portal notification. |
| Appendix 2 to the Rules provision of public services "Reception of documents for the organization free individual tuition at home children who state of health during long time can not visit organizations primary, basic secondary, general secondary education " |
|
| The form |
|
| (Full Name (if available) or the name of the organization service recipient) ________________ (address of the service recipient) |
__________________________________________________________
[Name of SO] Disclaimer Notice
Dear: [name of the student]
Documents for enrollment in [Name of educational organization], in [class, language of instruction] are NOT ACCEPTED.
Cause_________________________________________________________________________
For clarification, please contact the admissions office of the [Name of the educational organization].
The address ________________________
| Appendix 3 to the Rules provision of public services "Reception of documents for the organization free individual tuition at home children who state of health during long time can not visit organizations primary, basic secondary, general secondary education " |
_____________________________________________
[Name of SO] Notification of acceptance of documents and enrollment in
[name of educational organization]
Dear: [name of the student]
Documents in [Name of educational organization] are accepted. You are enrolled in [class, letter, language of instruction], according to Order No. [order number] of [date].
Please come to [School name] ____________________
The address __________________
| Appendix 4 to the order Minister of Education and Science Republic of Kazakhstan dated May 27, 2020 No. 223 |
Rules for the provision of a public service “Acceptance of documents and enrollment in special organizations (special groups/classes) for the education of children with disabilities to study on special general educational curricula”
Footnote. The Rules are in the wording of the order of the acting Minister of Education of the Republic of Kazakhstan dated 17.11.2022 No. 462 (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Chapter 1. General provisions
1. These Rules for the provision of a public service “Acceptance of documents and enrollment in special organizations (special groups/classes) for the education of children with disabilities for training in special general education curricula” (hereinafter - the Rules) have been developed in accordance with subparagraph 1) of Article 10 of the Law of the Republic Kazakhstan “On Public Services” (hereinafter - the Law) and shall determine the procedure for its provision.
2. These Rules use the following concept:
1) proactive service - a public service provided without the application of the service recipient on the initiative of the service provider.
3. The state service “Acceptance of documents and enrollment in special organizations (special groups/classes) for the education of children with disabilities for training in special general education curricula” (hereinafter - the state service) is provided by special educational organizations and organizations of basic secondary and general secondary education, preschool organizations of all types (hereinafter - the service provider).
Chapter 2. Procedure for providing a public service
4. To receive a public service, an individual (hereinafter - the service recipient) applies to the office of the service provider and/or through the “electronic government” web portal www.egov.kz.
The basic requirements for the provision of a public service, including characteristics of the process, form, content and result of the provision of a service, as well as other information taking into account the specifics for the provision of a public service, are given in the List of basic requirements for the provision of a public service “Acceptance of documents and enrollment in special organizations (special groups/ classes) for the education of children with disabilities for training in special general education curricula” in accordance with Appendix 1 to these Rules.
When submitting a package of documents through the office of the service provider, the service provider shall accept the application and package of documents and the service recipient’s documents to the head of the service provider. An employee of the service provider's office shall issue a receipt on the acceptance of documents (in any form) to the service recipient.
When the service recipient submits an incomplete package of documents and (or) expired documents for receiving a public service, an employee of the service provider’s office shall refuse to provide the public service and issue a notification of refusal to accept documents in the form according to Appendix 2 to these Rules.
5. When applying through the “electronic government” web portal www.egov.kz, the service recipient shall select an electronic government service in the section “Education”, fill out the fields of the electronic request and attach a package of documents.
The service provider, within three working days, shall carry out the procession (verification, registration) of an electronic request of the service recipient and send to the service recipient’s “personal account” on the portal a notification about the acceptance of documents in accordance with Appendix 3 to these Rules or prepare a reasoned refusal to further consider the application in the form according to Appendix 2 to these Rules and send it to the “personal account” of the portal.
Requesting from service recipients of documents that can be obtained from information systems shall not be allowed.
6. The basis for enrollment in a special organization (special groups/classes) of education after the start of the school year shall be the conclusion of a psychological, medical, and pedagogical consultation.
7. The service recipient’s documents shall be reviewed by the head of the service provider to determine the class and language of instruction. After review, the head shall transfer the documents to specialists to organize the child’s education.
8. The service provider shall form an order for enrollment in a special educational organization (special groups/classes).
9. The service provider shall ensure that information about the stage of provision of a public service is entered into the information system for monitoring the provision of public services in the manner according to subparagraph 11) of paragraph 2 of Article 5 of the Law.
10. The state service for accepting documents and enrolling in special organizations (special groups/classes) for the education of children with disabilities for training in special general education curricula can be provided in a proactive way, at the initiative of the service provider through the information systems of state bodies when registering the telephone number of a cellular subscriber device communication of the service recipient on the “electronic government” web portal www.egov.kz and include:
1) sending automatic notifications to the service recipient with a request for the provision of a public service for accepting documents and enrolling in special organizations (special groups/classes) for the education of children with disabilities for training in special general education curricula;
2) obtaining the service recipient’s consent to provide a proactive service, as well as other necessary information from the service recipient, including limited access, through the service recipient’s cellular device.
The waiting term for a response from the service recipient is twenty-four hours from the date of receipt of the request.
Chapter 3. The procedure for appealing decisions, actions (inaction) of the service provider to local executive bodies of the city of republican significance and the capital, district (city of regional significance), and (or) its officials on the issues of provision of public services
11. Complaint of the service recipient received by the central state body, local executive body of the region, city of republican significance, capital, district, city of regional significance, akim of the district in the city, city of district significance, town, village, rural district, service provider, State corporation, directly providing public services, shall be subject to consideration within five working days from the date of its registration.
A service recipient's complaint received by the authorized body for assessing and monitoring the quality of public services shall be subject to consideration within fifteen working days from the date of its registration.
In case of an extension of the term for consideration of a complaint, the official authorized to consider complaints, within three working days from the date of extension of the period for consideration of the complaint, shall inform the service recipient in writing (when filing a complaint on paper) or electronic form (when filing a complaint electronically) who filed the complaint on the extension of the term for consideration of the complaint, indicating the reasons for extension.
A complaint against a decision, action (inaction) of a service provider regarding the provision of public services may be filed with the administrative body, the official whose administrative act, administrative action (inaction) is being appealed.
The administrative body, official, whose administrative act, administrative action (inaction) is being appealed, no later than three working days from the date of receipt of the complaint, shall send it and the administrative file to the body considering the complaint.
In this case, the administrative body, official, whose administrative act, administrative action (inaction) is being appealed, shall have the right not to forward the complaint to the body considering the complaint, if within three working days it adopts a favorable administrative act, takes an administrative action that fully satisfies the requirements specified in the complaint.
12. In cases of disagreement with the results of the provision of a public service, the service recipient shall have the right to go to court in the manner established by the legislation of the Republic of Kazakhstan.
| Appendix 1 | |
| to the Rules for the provision of a public service "Acceptance of documents and enrollment in special educational organizations (special groups/classes) of children with disabilities for training in special general educational curricula" |
List of basic requirements of a public service “Acceptance of documents and enrollment in special organizations (special groups/classes) for the education of children with disabilities for training in special general education curricula” | ||
1 | Name of the service provider |
Special educational organizations |
2 | Methods of providing a public service (access channels) |
- special educational organizations; - “electronic government” web portal: www.egov.kz; |
3 |
Term of provision of a public service |
from the moment of submission of the package of documents: |
4 | Form of provision of a public service | Electronic (partially automated) Paper/proactive |
5 | The result of provision of a public service | Result of the provision of a public service: 1) receipt on the acceptance of documents (in free form); 2) an order for enrollment in a special educational organization. Form for providing the results of a public service provision: electronic and (or) paper/proactive. On the portal, the result of the provision of a public service shall be sent and stored in the “personal account” of the service recipient in the form of an electronic document. |
6 |
The amount of payment charged from the service recipient when providing a public service, and methods of collecting it in cases provided for by the legislation of the Republic of Kazakhstan | The public service is provided free of charge to individuals, including in a proactive form. |
7 | Schedule |
Service provider: from Monday to Saturday inclusive, except weekends and holidays, from 9.00 to 18.30 with a lunch break from 13.00 to 14.30, according to the Labor Code of the Republic of Kazakhstan. Applications shall be accepted and results shall be issued from 9.00 to 17.30 with a lunch break from 13.00 to 14.30. Pre-registration and expedited service are not provided. Portal/cellular subscriber device registered on www.egov. kz - around the clock, except for technical breaks related to repair works (when the service recipient applies after the end of working hours, on weekends and holidays in accordance with the labor legislation of the Republic of Kazakhstan and Article 5 of the Law of the Republic of Kazakhstan dated December 13, 2001 "On holidays in the Republic of Kazakhstan" acceptance of applications and issuance of the results of state services shall be carried out on the following working day). Addresses of places where a public service is provided are posted on: |
8 |
List of documents required for the provision of a public service |
When the service recipient applies the service provider: |
9 | Grounds for refusal to provide a public service established by the legislation of the Republic of Kazakhstan |
1) establishing the unreliability of the documents submitted by the service recipient to receive a public service, and (or) the data (information) contained in them; |
10 | Other requirements taking into account the specifics of the provision of a public service, including those provided in electronic form and through the State corporation | The service recipient has the opportunity to obtain information about the procedure and status of provision of a public service through a unified contact center for the issues of providing public services. Contact numbers of the service provider's information services on the isuues of providing public services are posted on the Ministry's Internet resource: www.edu.gov.kz in the section “Public Services”. Unified contact center for the issues of providing public services: 8-800-080-7777, 1414. The service recipient has the opportunity to receive a public service in electronic form through the portal, subject to the availability of an electronic signature. The service recipient has the opportunity to obtain information about the procedure and status of the provision of a public service in remote access mode through the “personal account” of the portal, the service provider’s information services, as well as the Unified contact center “1414”, 8-800-080-7777. Electronic request from third parties, subject to the consent of the person in respect of whom information is requested, provided from the “personal account” on the portal, as well as through the subject’s cellular subscriber number registered on the portal by transmitting a one-time password or by sending a short text message as a response to portal notification. |
| Appendix 2 | |
| to the Rules for the provision of a public service "Acceptance of documents and enrollment in special educational organizations (special groups/classes) of children with disabilities for training in special general educational curricula" |
Form
| (Surname, name, patronymic (if any) or the name of the organization of a service recipient) ____________________________ (service recipient’s address) |
__________________________________________________________
[Name of SB]
Notification on refusal
Dear: [Surname, name, patronymic (if any) of the student]
Documents for enrollment in [Name of educational organization], in [class, language of instruction] have NOT BEEN ACCEPTED.
Reason ___________________________________________________
______________________
For clarification, please contact the admissions committee [Name of educational organization].
Address ________________________
| Appendix 3 | |
| to the Rules for the provision of a public service "Acceptance of documents and enrollment in special educational organizations (special groups/classes) of children with disabilities for training in special general educational curricula" |
_____________________________________________ [Name of SB]
Notification of acceptance of documents and enrollment in [name of educational organization]
Dear: [Surname, name, patronymic (if any) of the student]
Documents at [Name of educational organization] have been accepted.
You are enrolled in [class, letter, language of instruction], according to Order No. [order number] as of [date].
We ask you to come to [School Name] ____________________
Address __________________
| Appendix 5 to the order Minister of Education and Science Republic of Kazakhstan dated May 27, 2020 No. 223 |
The list of invalidated some orders of the Minister of Education and Science of the Republic of Kazakhstan
1. Order Minister of Education and Science of the Republic of Kazakhstan dated April 8, 2015 No. 174 "On approval of standards of public services in the field of special education provided by local executive bodies" (registered in the Register of State Registration of Normative Legal Acts of the Republic of Kazakhstan under No. 11047, published in the information and legal system regulatory legal acts of the Republic of Kazakhstan "Әділет" May 22, 2015).
2. Order Minister of Education and Science of the Republic of Kazakhstan dated September 13, 2018 No. 462 "On amendments and additions to the order of the Minister of Education and Science of the Republic of Kazakhstan dated April 8, 2015 No. 174" On approval of standards of public services in the field of special education provided by local executive bodies " (registered in the Register of state registration of normative legal acts of the Republic of Kazakhstan under No. 125325, published in the information and legal system of normative legal acts of the Republic of Kazakhstan "Әділет" on October 25, 2018).
3. Order Of the Minister of Education and Science of the Republic of Kazakhstan dated March 14, 2017 No. 120 "On approval of the standard of public services" Issuance of referrals to children with disabilities to special correctional and other organizations for receiving medical, special educational and special social services "(registered in the Register of State Registration of Regulatory legal acts of the Republic of Kazakhstan under No. 113285, published in the information and legal system of regulatory legal acts of the Republic of Kazakhstan "Әділет" on July 17, 2017).
