On the approval of the rules for the provision of public services in the field of psychological and pedagogical support provided by local executive bodies

New Unofficial translation

Order of the Minister of Education and Science of the Republic of Kazakhstan dated May 27, 2020 No. 223. Registered with the Head of Justice of the Republic of Kazakhstan on May 28, 2020 No. 20744

      Unofficial translation

      In accordance with subparagraph 1) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" ORDER:

      1. To approve:

      1) the rules for the provision of the public service "Examination and the provision of psychological, medical and pedagogical advice to children with disabilities" according to Appendix 1 to this order;

      2) the rules for the provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems" in accordance with Appendix 2 to this order;

      3) the rules for the provision of the public service "Acceptance of documents for the organization of individual free education at home for children who, for health reasons, for a long time cannot attend the organization of primary, basic secondary, general secondary education" according to Appendix 3 to this order;

      4) the rules for the provision of the public service "Acceptance of documents and enrollment in special educational organizations of children with disabilities for training in special general educational curricula" in accordance with Appendix 4 to this order.

      2. To recognize as invalid some orders of the Minister of Education and Science of the Republic of Kazakhstan in accordance with Appendix 5 to this order.

      3. The Committee for Preschool and Secondary Education of the Ministry of Education and Science of the Republic of Kazakhstan, in accordance with the procedure established by the legislation of the Republic of Kazakhstan, shall ensure:

      1) state registration of this order with the Ministry of Justice of the Republic of Kazakhstan;

      2) posting this order on the Internet resource of the Ministry of Education and Science of the Republic of Kazakhstan after its official publication;

      3) within ten working days after the state registration of this order with the Ministry of Justice of the Republic of Kazakhstan, submission to the Legal Department of the Ministry of Education and Science of the Republic of Kazakhstan information on the implementation of the measures provided for in subparagraphs 1), 2) of this paragraph.

      4. Control over the execution of this order shall be entrusted to the supervising Vice-Minister of Education and Science of the Republic of Kazakhstan.

      5. This order shall be enforced upon the expiration of ten calendar days after the day of its first official publication.

      Ministry of Education and Science
Republic of Kazakhstan
A. Aimagambetov

  Appendix 1 to the order
Ministry of Education and Science
Republic of Kazakhstan
dated May 27, 2020 No. 223

Rules for the provision of public services "Examination and provision of psychological, medical and
pedagogical advice to children with disabilities" (hereinafter referred to as the Rules)

1. General Provisions

      1. These Rules for the provision of public services "Examination and provision of psychological, medical and pedagogical advice children with disabilities" (hereinafter referred to as the Rules) are developed in accordance with subparagraph 1) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" (hereinafter - the Law) and determine the procedure for its provision.

      2. The following concept is used in these Rules:

      one) standard public service - a list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result, as well as other information, taking into account the specifics of the provision of public services;

      3. State service "Examination and provision of psychological, medical and pedagogical advice to children with disabilities" (hereinafter - the state service) turns out to be psychological, medical and pedagogical consultations (hereinafter referred to as the service provider).

2. The procedure for the provision of public services

      4. To receive a public service, an individual (hereinafter referred to as the service recipient) applies to the office of the service provider and / or through web portal "Electronic government" www.egov.kz.

      5. When contacting through the office of the service provider, the registrar appoints the date of the psychological and medical pedagogical examination and enters data into the Register of preliminary registration of children for a consultation in accordance with Appendix 1 to these Rules and notifies the service recipient. A package of documents according to Appendix 2 to these Rules, the service recipient provides on the appointed day of psychological, medical and pedagogical examination.

      There is a pre-registration by phone and (or) by direct contact of the service recipient.

      6. When applying through the web portal of "electronic government" www.egov.kz, the service recipient selects an electronic public service in the "Family" section, filling in the fields of the electronic request and attaching a package of documents.

      The service provider within two working days processes (check, register) the electronic request of the service recipient and sends a notification about the status of the electronic request and the date of the psychological, medical and pedagogical examination to the "personal account" of the service recipient on the portal in accordance with Appendix 3 to these Rules.

      7. The waiting time in the queue for psychological, medical and pedagogical examination is up to thirty calendar days.

      Claiming from service recipients documents that can be obtained from information systems is not allowed.

      8. When the service recipient submits an incomplete package of documents and (or) documents that have expired, the service provider prepares a reasoned refusal within the specified time frame for further consideration of the application in the form in accordance with Appendix 4 to these Rules and send them to the "personal account" of the portal.

      9. When the service recipient provides a full package of documents, the registrar on the appointed day, upon arrival of the service recipient, enters the service recipient's data into the Register of children's examination in the PMPС in accordance with Appendix 5 to these Rules, transfers the package of documents to specialists.

      10. After receiving the package of documents, specialists conduct psychological, medical and pedagogical examination of the baby in the presence of parents (legal representatives) and consulting by the service provider's specialists.

      11. After a psychological, medical and pedagogical examination, the service provider's specialists form a written conclusion indicating the recommended educational, medical and social services, type of educational programs.

      12. The written opinion is signed by the head of the service provider and issued to the service recipient on the day of examination and / or the service provider sends the service recipient to the "personal account" of the service recipient on the portal in the form of an electronic document within two working days in the form according to Appendix 6 to these Rules.

      13. The Service Provider provides entering information on the stage of rendering public services to the information system for monitoring the provision of public services in the manner in accordance with subparagraph 11) paragraph 2 article 5 of the Law.

3. The procedure for appealing decisions, actions (inaction) of the service provider to the local executive bodies of the city
of republican significance and the capital, district (city of regional significance), and (or) its officials on the provision of public services

      14. A complaint against the decision, actions (inaction) of the service provider on the provision of public services can be filed in the name of the head of the service provider, in authorized body for assessing and monitoring the quality of the provision of public services, in accordance with legislation Republic of Kazakhstan.

      The service recipient's complaint addressed to the service provider directly providing public services, in accordance with paragraph 2 article 25 of the Law of the Republic of Kazakhstan "On public services" is subject to consideration within five working days from the date of its registration.

      The service recipient's complaint received by the authorized body for the assessment and control over the quality of the provision of public services is subject to consideration within fifteen working days from the date of its registration.

      15. In cases of disagreement with the results of the provision of public services, the service recipient has the right to apply to the court in the established legislation Of the Republic of Kazakhstan.

  Appendix 1 to the Rules
provision of public services
  "Inspection and provision
psycho-medical
pedagogical advisory
helping children
with restricted abilities"

      Children's appointment register for consultation

Тексеру күні
Date of examination

Тексеру уақыты
Examination time

Баланың ТАӘ (ол болған жағдайда)
Full name of the child (if any)

Баланың
ЖСН
IIN child

Жасы
Age

ПМПК-ға келу себептері
Grounds for contacting PMPK

  Appendix 2 to the Rules
provision of public services
"Inspection and provision
psycho-medical
pedagogical advisory
helping children
with restricted abilities"

State service standard "Examination and provision of psychological, medical and pedagogical advice to children with disabilities"

1

Service Provider Name

Psychological, medical and pedagogical consultation

2

Methods of providing public services (access channels)

–Psychological, medical and pedagogical consultation;
-web portal "Electronic government": www.egov.kz;

3

The term for the provision of public services

Waiting time in line for psychological, medical and pedagogical examination is up to thirty calendar days.
When contacting the service provider, the date of the psychological, medical and pedagogical examination is set on the day of the application.
When contacting through the portal, the date of the psychological, medical and pedagogical examination is assigned within 2 (two) working days.
In this case, a psychological, medical and pedagogical examination is carried out on the appointed day.
The maximum allowable waiting time for the delivery of a package of documents to the service provider is no more than fifteen (15) minutes.
The maximum allowable service time for the service recipient is no more than 15 (fifteen) minutes.

4

The form of rendering the provision of public services

Electronic (partially automated)
Paper

5

The result of the provision of public services

The result of the provision of public services is a conclusion according to Appendix 6 or a reasoned answer about the refusal to provide public services in accordance with Appendix 4 to these Rules.
The form of providing the result of the provision of public services: electronic and (or) paper.
On the portal, the result of the provision of public services is sent and stored in the "personal account" of the service recipient in the form of an electronic document.

6

The amount of payment charged from the service recipient when rendering a public service, and methods of charging it in the cases provided for by the legislation of the Republic of Kazakhstan

The state service is provided free of charge to individuals.

7

Schedule

Service Provider: Monday to Friday inclusive, except weekend and holidays, in accordance with the Labor Code of the Republic of Kazakhstan and in accordance with the established work schedule of the service provider, indicated on the Internet resource of the Ministry: www.edu.gov.kz in the section "State Service".
The application is accepted and the result is issued on a first-come, first-served basis on the day of application from 9.00 am to 5.30 pm in accordance with the service provider's established work schedule.
Portal - around the clock, except for technical breaks related to repair work (when the service recipient applies after the end of working hours, on weekends and holidays in accordance with the labor legislation of the Republic of Kazakhstan and Article 5 of the Law of the Republic of Kazakhstan dated December 13, 2001 "On Holidays in Republic of Kazakhstan", applications are accepted and the results of the provision of public services are issued on the next working day).
There is a pre-registration by phone and (or) by direct contact of the service recipient.
The addresses of the places of rendering public services are posted on:
1) the Internet resource of the service provider;
2) the portal www.egov.kz.

8

List of documents required for the provision of public services

When the service recipient contacts the service provider:
one) certificate about birth (original for verification);
2) conclusion on disability (if any);
3) the conclusion of the medical and consulting commission on the need for homeschooling for health reasons (for statistical accounting of children who are homeschooled) (if any).
If necessary, the service provider additionally requests the following documents for an in-depth examination:
1) forms of primary medical documentation of healthcare organizations:
Form No. 112 / y "Child Development History";
form No. 027 / y "Extract from the medical card of an outpatient, inpatient patient", approved by order of the acting The Minister of Health of the Republic of Kazakhstan dated November 23, 2010 No. 907 (registered in the Register of State Registration of Normative Legal Acts No. 6697);
2) psychological and pedagogical characteristics from the organization of education;
3) written works on the language of instruction, mathematics, drawings and other results of activity.
The documents listed in subparagraphs 1), 2) are provided in originals and copies, after verification of which the originals are returned to the service recipient.
When the service recipient contacts the service provider through the portal:
one) certificate about birth (original for verification);
2) conclusion on disability (if any);
3) the conclusion of the medical and consulting commission on the need for homeschooling for health reasons (for statistical accounting of children who are homeschooled) (if any).
If necessary, the service provider additionally requests the following documents for an in-depth examination:
1) forms of primary medical documentation of healthcare organizations:
Form No. 112 / y "Child Development History";
form No. 027 / y "Extract from the medical card of an outpatient, inpatient patient", approved by order of the acting The Minister of Health of the Republic of Kazakhstan dated November 23, 2010 No. 907 (registered in the Register of State Registration of Normative Legal Acts No. 6697);
2) psychological and pedagogical characteristics from the organization of education;
3) written works on the language of instruction, mathematics, drawings and other results of activity.
Claiming from service recipients documents that can be obtained from information systems is not allowed.
The service provider obtains the consent of the service recipient to use the information that is protected by law secrecy contained in information systems when providing public services, unless otherwise provided by the laws of the Republic of Kazakhstan.

9

Grounds for refusal to provide public services established by the legislation of the Republic of Kazakhstan

When the service recipient submits an incomplete package of documents and (or) documents that have expired, the service provider prepares a reasoned refusal within the specified time frame for further consideration of the application in the form in accordance with Appendix 4 to these Rules and send them to the "personal account" of the portal.

10

Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through the State Corporation

The service recipient has the opportunity to obtain information on the procedure and status of the provision of public services through a single contact center on the provision of public services.
The contact numbers of the service provider's information services on the provision of public services are posted on the Internet resource of the Ministry: www.edu.gov.kz in the section "Public services". A single contact center for the provision of public services: 8-800-080-7777, 1414.
The recipient has the opportunity to receive public services in electronic form through the portal, subject to the presence of an EDS.
The service recipient has the opportunity to receive information about the procedure and status of the provision of public services in remote access mode through the "personal account" of the portal, the service provider's referral services, as well as the Unified Contact Center "1414", 8-800-080-7777.
An electronic request from third parties, subject to the consent of the person in respect of whom the information is requested, provided from the "personal account" on the portal, as well as through registered on the portal of the subject's cellular subscriber number by transmitting a one-time password or by sending a short text message as a response to the portal notification.

  Appendix 3 to the Rules
provision of public services
"Inspection and provision
psycho-medical
pedagogical advisory
helping children
with restricted abilities"

_____________________________________________
Name of the educational organization Notification of acceptance of documents

      Dear ______________________

      Your documents have been accepted.

      Full Name

      We remind you to get tested.

      Examination type: _______________________ primary / repeated

      Examination date: _______________________

      Location: _________________________________________________

      Organization name PMPС, СPPС, RC, OO

      The address:_____________________________________________________________

                              organization address

      Use: _______________________________ Tel .:

      the date

      Full Name:

  Appendix 4 to the Rules
provision of public services
"Inspection and provision
psycho-medical
  pedagogical advisory
helping children
with restricted abilities"
  The form
  (Surname, name, patronymic (if any)
  or the name of the organization
  service recipient) ____________
  (address of the service recipient)

_______________________________________________________________________
Name of the educational organization, address

      Full name: ___________ IIN: _________________ Address: _________________

NOTICE of refusal to accept documents

      Guided by subparagraph 2 Article 20 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", (Name of the educational organization) refuses to accept documents for the provision of public services (Name of public services) in accordance with the standard of public services in view of

                  ___________________________________________________________
                                    reasons for refusal

      : Surname, Name, Patronymic

      Tel .:

      The date:

  Appendix 5 to the Rules
provision of public services
"Inspection and provision
psycho-medical
pedagogical advisory
helping children
with restricted abilities"

Register of the examination of children in the PMPС

No.

Баланың ТАӘ (ол болған жағдайда)
Full name of the child (if any)

Туылған күні
Date of Birth

Тексерілген күні
Date of examination

Бастапкы
Диагнозы
Preliminary diagnosis

Мекенжайы
Home address

ПМПК қорытындысы
Conclusion PMPK

Ұсынымдар
Recommendations

  Appendix 6 to the Rules
provision of public services
"Inspection and provision
psycho-medical
pedagogical advisory
helping children
with restricted abilities"

      Psychological - medical - pedagogical consultation __________ address

Conclusion of psychological, medical and pedagogical consultation

      FULL NAME:

      IIN:

      that it was consulted by __________________

      date of examination

      1. Conclusion

      2. Recommendations for training and education, psychological and pedagogical support

      __________________________________________________________________

      Head / Head of PMPС last and first name

      Specialist position and signature 1

      Specialist position and signature 2

      The date:

  Appendix 2 to the order
Minister of Education and Science
Republic of Kazakhstan
dated May 27, 2020 No. 223

Rules for the provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems" (hereinafter - the Rules)

1. General Provisions

      1. These Rules for the provision of public services "Rehabilitation and social adaptation of children and adolescents with developmental problems" (hereinafter - the Rules) are developed in accordance with subparagraph 1) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" (hereinafter - the Law) and determine the procedure for its provision.

      2. The following concept is used in these Rules:

      one) standard public service - a list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result, as well as other information, taking into account the specifics of the provision of public services;

      3. The state service "Rehabilitation and social adaptation of children and adolescents with developmental problems" (hereinafter - the state service) is provided rehabilitation centers, offices psychological and pedagogical correction (hereinafter referred to as the service provider).

      2. The procedure for the provision of public services

      4. To receive a public service, an individual (hereinafter referred to as the service recipient) submits through the office of the service provider and / or web portal "Electronic government" www.egov.kz package of documents according to Appendix 1 to these Rules.

      When submitting documents directly to the office of the service provider, on the day of contact, the employee of the office of the service provider accepts and registers the documents of the service recipient and transfers the documents to the head of the service provider.

      Pre-registration is provided by phone and / or by direct contact of the service recipient.

      5. When applying through the web portal of "electronic government" www.egov.kz, the service recipient selects an electronic public service in the "Family" section, filling in the fields of the electronic request and attaching a package of documents.

      The service provider within two working days processes (checks, registers) the service recipient's electronic request and sends a notice of acceptance of documents to the service recipient's "personal account" on the portal in accordance with Appendix 2 to these Rules.

      Claiming from service recipients documents that can be obtained from information systems is not allowed.

      6. When the service recipient provides an incomplete package of documents and (or) documents that have expired, the service provider prepares a reasoned refusal within the specified time frame for further consideration of the application in the form in accordance with Appendix 3 to these Rules.

      7. The documents of the service recipient are considered by the head of the service provider. Leaderafter consideration, transfers the documents to specialists for the organization of psychological and pedagogical support and rehabilitation of the child...

      8. The service provider conducts a course of psychological, medical and pedagogical support and rehabilitation of the service recipient. The course of psychological, medical and pedagogical support and rehabilitation is from 90 to 365 days.

      9. After completing the course, the service recipient is issued a certificate on the results of the course of psychological, medical and pedagogical support and rehabilitation of children with special educational needs based on the team assessment of the service provider's specialists in the form, according to Appendix 4 to these Rules.

      10. A certificate of the results of the course of psychological, medical and pedagogical support and rehabilitation is signed by the head of the service provider and issued to the service recipient on the day of completion of the course of psychological, medical and pedagogical support and rehabilitation and / or the service provider sends the service recipient to the "personal account" of the service recipient on the portal in the form of an electronic document in within two working days according to the form Appendix 4 to these Rules.

      11. The Service Provider provides entering information on the stage of rendering public services to the information system for monitoring the provision of public services in the manner in accordance with subparagraph 11) paragraph 2 article 5 of the Law.

3. The procedure for appealing decisions, actions (inaction) of the service provider to the local executive bodies of the city
of republican significance and the capital, district (city of regional significance), and (or) its officials on the provision of public services

      12. A complaint against the decision, actions (inaction) of the service provider on the provision of public services can be filed in the name of the head of the service provider, in authorized body for assessing and monitoring the quality of the provision of public services, in accordance with legislation Republic of Kazakhstan...

      The service recipient's complaint addressed to the service provider directly providing public services, in accordance with paragraph 2 article 25 of the Law of the Republic of Kazakhstan "On public services" is subject to consideration within five working days from the date of its registration.

      The service recipient's complaint received by the authorized body for the assessment and control over the quality of the provision of public services is subject to consideration within fifteen working days from the date of its registration.

      13. In cases of disagreement with the results of the provision of public services, the service recipient has the right to apply to the court in the established legislation Of the Republic of Kazakhstan.

  Appendix 1 to the Rules
provision of public services
"Rehabilitation and social
adaptation of children and adolescents
with developmental problems"

State service standard "Rehabilitation and social adaptation of children and adolescents with developmental problems"

1

Service Provider Name

Cabinets psychological and pedagogical correction, rehabilitation centers

2

Methods of providing public services (access channels)

–Cabinets of psychological and pedagogical correction, rehabilitation centers;
-web portal "Electronic government": www.egov.kz;

3

The term for the provision of public services

1) The term of rendering is from 90 calendar days to 365 calendar days;
2) the maximum allowable waiting time for the submission of documents - no more than 15 minutes;
3) the maximum allowable service time is no more than 15 minutes.

4

The form of rendering the provision of public services

Electronic (partially automated)
Paper

5

The result of the provision of public services

Issuance of a certificate in the form, according to Appendix 4 to this to these Rules.
The form of providing the result of the provision of public services: electronic and (or) paper.
On the portal, the result of the provision of public services is sent and stored in the "personal account" of the service recipient in the form of an electronic document.

6

The amount of payment charged from the service recipient when rendering a public service, and methods of charging it in the cases provided for by the legislation of the Republic of Kazakhstan

The state service is provided free of charge to individuals.

7

Schedule

Service Provider: Monday to Friday inclusive, except weekend and holidays, from 9.00 to 18.30 hours, with a lunch break from 13.00 to 14.30 hours, in accordance with the Labor Code of the Republic of Kazakhstan.
The application is accepted and the result is issued from 9.00 to 17.30 hours with a lunch break from 13.00 to 14.30 hours.
Pre-registration is provided by phone and / or by direct contact of the service recipient.
Portal - around the clock, except for technical breaks associated with repair work (when the service recipient applies after the end of working hours, on weekends and holidays in accordance with the labor legislation of the Republic of Kazakhstan and Article 5 of the Law of the Republic of Kazakhstan dated December 13, 2001 "On Holidays in Republic of Kazakhstan ", applications are accepted and the results of the provision of public services are issued on the next working day).
The addresses of the places of rendering public services are posted on:
1) the Internet resource of the service provider;
2) the portal www.egov.kz.

8

List of documents required for the provision of public services

When the service recipient contacts the service provider:
1) a statement of the parent (legal representative) of the service recipient in any form;
2) conclusion psychological, medical and pedagogical consultation.
When the service recipient contacts through the portal:
1) a statement of the parent (legal representative) of the service recipient in any form;
2) conclusion psychological, medical and pedagogical consultation.
Claiming from service recipients documents that can be obtained from information systems is not allowed.
The service provider obtains the consent of the service recipient to use the information constituting the protected by law secrecy contained in information systems when providing public services, unless otherwise provided by the laws of the Republic of Kazakhstan.

9

Grounds for refusal to provide public services established by the legislation of the Republic of Kazakhstan

When the service recipient provides an incomplete package of documents and (or) expired documents, the service provider prepares a reasoned refusal to further consider the application in the form in accordance with Appendix 3 to these Rules within the specified time frame.

10

Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through the State Corporation

The service recipient has the opportunity to obtain information on the procedure and status of the provision of public services through a single contact center on the provision of public services.
The contact numbers of the service provider's information services on the provision of public services are posted on the Internet resource of the Ministry: www.edu.gov.kz in the section "Public services". A single contact center for the provision of public services: 8-800-080-7777, 1414.
The recipient has the opportunity to receive public services in electronic form through the portal, subject to the presence of an EDS.
The service recipient has the opportunity to receive information about the procedure and status of the provision of public services in remote access mode through the "personal account" of the portal, the service provider's referral services, as well as the Unified Contact Center "1414", 8-800-080-7777.
An electronic request from third parties, subject to the consent of the person in respect of whom the information is requested, provided from the "personal account" on the portal, as well as through registered on the portal of the subject's cellular subscriber number by transmitting a one-time password or by sending a short text message as a response to the portal notification.

  Appendix 2 to the Rules
provision of public services
"Rehabilitation and social
adaptation of children and adolescents
with developmental problems "

_____________________________________________
Name of the educational organization

      Notification of acceptance of documents

      Dear ______________________ Your documents have been accepted.

      Full Name

      We remind you of the need to come with your child to receive a course in psychological and pedagogical

      support at _________________________

      Organization address СPPС, RC

      Use: _______________________________ Tel .:

      Date Surname, Name, Patronymic:

  Appendix 3 to the Rules
provision of public services
"Rehabilitation and social
adaptation of children and adolescents
with developmental problems "
  The form
  (Surname, name, patronymic (if any)
  or the name of the organization
  service recipient) ________________
  (address of the service recipient)

________________________________________________________________________
Name of the educational organization, address

      FULL NAME:

      IIN:

      The address:

NOTIFICATION
on refusal to accept documents

      Guided by subparagraph 2 Article 20 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", (Name of educational organization) refuses to accept documents for the provision of public services (Name of public services) in accordance with the standard of public services in view of

_______________________________________________________________
reasons for refusal

      Spanish: Surname, Name, Patronymic

      Tel .:

      The date:

  Appendix 4 to the Rules
provision of public services
"Rehabilitation and social
adaptation of children and adolescents
with developmental problems "
  The form

REFERENCE

      Given ____________________________________________________________________,

                                    (Full name (if any) of the child)

      "__" _______ 20_ year, in the fact that he (a) actually attended

      ___________________________________________________________________________

                                    (name of RC, СPPС)

      from "__" ______ 20_ to "__" _______ 20_,

      _____________________________.

                  (date of service)

      Conclusion _______________________________________________________

                        FULL NAME. (if any) the head of the organization

      S.P.

  Appendix 3 to the order
Minister of Education and Science
Republic of Kazakhstan
dated May 27, 2020 No. 223

Rules for the provision of the public service "Acceptance of documents for the organization of individual free education
at home for children who, for health reasons, for a long time cannot attend organizations of primary, basic secondary,
general secondary education" (hereinafter - the Rules)

1. General Provisions

      1. These Rules for the provision of public services "Acceptance of documents for the organization of individual free education at home for children who, for health reasons, for a long time cannot attend the organizations of primary, basic secondary, general secondary education" (hereinafter - the Rules) are developed in accordance with subparagraph one) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" (hereinafter - the Law) and determine the procedure for its provision.

      2. The following concept is used in these Rules:

      one) standard public service - a list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result, as well as other information, taking into account the specifics of the provision of public services.

      3. State service “Reception of documents for the organization of individual free education at home for children who, for health reasons, for a long time cannot attend organization primary, basic secondary, general secondary education "(hereinafter - the state service) is provided organizations of primary, basic secondary, general secondary education (hereinafter - the service provider).

2. The procedure for the provision of public services

      4. To receive a public service, an individual (hereinafter referred to as the service recipient) submits to the service provider through the service provider's office, or through - web portal "Electronic government" www.egov.kz (hereinafter - the portal) a package of documents according to Appendix 1 to these Rules.

      When providing a package of documents through the office of the service provider, the service provider accepts the application and the package of documents and transfers the documents of the service recipient to the head of the service provider. An employee of the service provider's office issues a receipt for the acceptance of documents (in any form) to the service recipient.

      When the service recipient provides an incomplete package of documents and (or) documents that have expired, the service provider prepares a reasoned refusal to further consider the application in the form in accordance with Appendix 2 to these Rules.

      5. When applying through the web portal of "electronic government" www.egov.kz, the service recipient selects an electronic public service in the "Education" section, completes the fields of the electronic request and attaches a package of documents.

      The service provider within two working days processes (checks, registers) the service recipient's electronic request and sends a notice of acceptance of documents to the service recipient's "personal account" on the portal in accordance with Appendix 3 to these Rules or prepares a reasoned response on further consideration of the application in the form in accordance with Appendix 2 to these Rules and send them to the "personal account" of the portal.

      Claiming from service recipients documents that can be obtained from information systems is not allowed.

      6. The documents of the service recipient are considered by the head of the service provider to determine the class, language of instruction. After consideration, the manager transfers the documents to specialists for the organization of individual free education at home for the child.

      7. The service provider generates an order for enrollment for individual free education at home.

      8. The Service Provider provides entering information on the stage of rendering public services to the information system for monitoring the provision of public services in the manner in accordance with subparagraph 11) paragraph 2 article 5 of the Law.

3. The procedure for appealing decisions, actions (inaction) of the service provider to local executive bodies, cities of republican
significance and the capital, district (city of regional significance), and (or) its officials on the provision of public services

      9. A complaint against the decision, actions (inaction) of the service provider on the provision of public services can be filed in the name of the head of the service provider, in authorized body for assessing and monitoring the quality of the provision of public services, in accordance with legislation Republic of Kazakhstan.

      The service recipient's complaint addressed to the service provider directly providing public services, in accordance with paragraph 2 article 25 of the Law of the Republic of Kazakhstan "On public services" is subject to consideration within five working days from the date of its registration.

      The service recipient's complaint received by the authorized body for the assessment and control over the quality of the provision of public services is subject to consideration within fifteen working days from the date of its registration.

      10. In cases of disagreement with the results of the provision of public services, the service recipient has the right to apply to the court in the established legislation Of the Republic of Kazakhstan.

  Appendix 1 to the Rules
provision of public services
"Reception of documents for the organization
free individual tuition
at home children who
state of health during
long time can not
visit organizations
primary, basic secondary,
general secondary education "

State service standard "Acceptance of documents for the organization of individual free education at home for children who, for health reasons, for a long time cannot attend organizations of primary, basic secondary, general secondary education"

1

Service Provider Name

The organization primary, basic secondary and general secondary education

2

Methods of providing public services (access channels)

–Organization of primary, basic secondary and general secondary education;
-web portal "Electronic government": www.egov.kz;

3

The term for the provision of public services

The term of rendering is 2 working days.
The maximum allowable waiting time for the submission of a package of documents is no more than fifteen (15) minutes.
The maximum allowable service time for the service recipient is no more than 15 (fifteen) minutes.

4

The form of rendering the provision of public services

Electronic (partially automated)
Paper

5

The result of the provision of public services

The result of the provision of public services:
1) a receipt for the acceptance of documents (in any form);
2) an order for enrollment in individual free education at home.
The form of providing the result of the provision of public services: electronic and (or) paper.
On the portal, the result of the provision of public services is sent and stored in the "personal account" of the service recipient in the form of an electronic document.

6

The amount of payment charged from the service recipient when rendering a public service, and methods of charging it in the cases provided for by the legislation of the Republic of Kazakhstan

The state service is provided free of charge to individuals.

7

Schedule

Service Provider: Monday to Saturday inclusive, except weekend and holidays, from 9.00 to 18.30 with a lunch break from 13.00 to 14.30, in accordance with the Labor Code of the Republic of Kazakhstan.
The application is accepted and the result is issued from 9.00 to 17.30 hours with a lunch break from 13.00 to 14.30 hours.
Pre-registration and expedited service are not available.
Portal - around the clock, except for technical breaks associated with repair work (when the service recipient applies after the end of working hours, on weekends and holidays in accordance with the labor legislation of the Republic of Kazakhstan and Article 5 of the Law of the Republic of Kazakhstan dated December 13, 2001 "On Holidays in Republic of Kazakhstan ", applications are accepted and the results of the provision of public services are issued on the next working day).
The addresses of the places of rendering public services are posted on:
1) the Internet resource of the service provider;
2) the portal www.egov.kz.

8

List of documents required for the provision of public services

When the service recipient contacts the service provider:
1) application (in any form);
2) the conclusion of a medical consultation commission with a recommendation for homeschooling.
When the service recipient contacts the service provider through the portal:
1) application (in any form);
2) the conclusion of a medical consultation commission with a recommendation for homeschooling.
Claiming from service recipients documents that can be obtained from information systems is not allowed.
The service provider obtains the consent of the service recipient to use the information constituting the protected by law secrecy contained in information systems when providing public services, unless otherwise provided by the laws of the Republic of Kazakhstan.

9

Grounds for refusal to provide public services established by the legislation of the Republic of Kazakhstan

In the event that the service recipient provides an incomplete package of documents and (or) documents with expired validity for obtaining a public service, the service provider refuses to provide the public service and issues a notice of refusal to accept documents in the form in accordance with Appendix 3 to these rules for the provision of public services.

10

Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through the State Corporation

The service recipient has the opportunity to obtain information on the procedure and status of the provision of public services through a single contact center on the provision of public services.
The contact numbers of the service provider's information services on the provision of public services are posted on the Internet resource of the Ministry: www.edu.gov.kz in the section "Public services". A single contact center for the provision of public services: 8-800-080-7777, 1414.
The recipient has the opportunity to receive public services in electronic form through the portal, subject to the presence of an EDS.
The service recipient has the opportunity to receive information about the procedure and status of the provision of public services in remote access mode through the "personal account" of the portal, the service provider's referral services, as well as the Unified Contact Center "1414", 8-800-080-7777.
An electronic request from third parties, subject to the consent of the person in respect of whom the information is requested, provided from the "personal account" on the portal, as well as through registered on the portal of the subject's cellular subscriber number by transmitting a one-time password or by sending a short text message as a response to the portal notification.

  Appendix 2 to the Rules
provision of public services
"Reception of documents for the organization
free individual tuition
at home children who
state of health during
long time can not
visit organizations
primary, basic secondary,
general secondary education "
  The form
  (Full Name
(if available)
or the name of the organization
service recipient) ________________
(address of the service recipient)

__________________________________________________________
[Name of SO] Disclaimer Notice

      Dear: [name of the student]

      Documents for enrollment in [Name of educational organization], in [class, language of instruction] are NOT ACCEPTED.

      Cause_________________________________________________________________________

      For clarification, please contact the admissions office of the [Name of the educational organization].

      The address ________________________

  Appendix 3 to the Rules
provision of public services
"Reception of documents for the organization
free individual tuition
at home children who
state of health during
long time can not
visit organizations
primary, basic secondary,
general secondary education "

_____________________________________________
[Name of SO] Notification of acceptance of documents and enrollment in
[name of educational organization]

      Dear: [name of the student]

      Documents in [Name of educational organization] are accepted. You are enrolled in [class, letter, language of instruction], according to Order No. [order number] of [date].

      Please come to [School name] ____________________

      The address __________________

  Appendix 4 to the order
Minister of Education and Science
Republic of Kazakhstan
dated May 27, 2020 No. 223

Rules for the provision of the public service "Acceptance of documents and enrollment in special educational organizations
of children with disabilities for training in special general educational curricula"

1. General Provisions

      1. These Rules for the provision of public services "Acceptance of documents and enrollment in special educational organizations children with disabilities for training in special general education curricula"(Hereinafter - the Rules) are developed in accordance with subparagraph 1) Article 10 Of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services" (hereinafter - the Law) and determine the procedure for its provision.

      2. The following concept is used in these Rules:

      one) standard public service - a list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result, as well as other information, taking into account the specifics of the provision of public services.

      3. The state service "Acceptance of documents and enrollment in special educational organizations of children with disabilities for training in special general educational curricula" (hereinafter - the state service) is provided special educational organizations (hereinafter referred to as the service provider).

2. The procedure for the provision of public services

      4. To receive a public service, an individual (hereinafter referred to as the service recipient) submits to the service provider through the service provider's office, or through web portal "Electronic government" www.egov.kz (hereinafter - the portal) a package of documents according to Appendix 1 to these Rules no later than August 30 of the calendar year, in the first class - from June 1 to August 30 of the calendar year.

      When providing a package of documents through the office of the service provider, the service provider accepts the application and the package of documents and transfers the documents of the service recipient to the head of the service provider. An employee of the service provider's office issues a receipt for the acceptance of documents (in any form) to the service recipient.

      When the service recipient provides an incomplete package of documents and (or) documents with expired validity for obtaining a public service, an employee of the service provider's office refuses to provide the public service and issues a notice of refusal to accept documents in the form in accordance with Appendix 2 to these Rules.

      5. When applying through the web portal of "electronic government" www.egov.kz, the service recipient selects an electronic public service in the "Education" section, filling in the fields of the electronic request and attaching a package of documents.

      The service provider within three working days processes (checks, registers) the electronic request of the service recipient and sends a notification of the acceptance of documents to the "personal account" of the service recipient on the portal in accordance with Appendix 3 to these Rules or prepares a reasoned refusal to further consider the application in the form in accordance with Appendix 2 to these Rules and send them to the "personal account" of the portal.

      Claiming from service recipients documents that can be obtained from information systems is not allowed.

      6. The basis for admission to a special educational organization after the beginning of the school year is conclusion psychological, medical and pedagogical consultations.

      7. The documents of the service recipient are considered by the head of the service provider to determine the class, language of instruction. After consideration, the manager transfers the documents to specialists for organizing the child's education.

      8. The service provider forms an order for admission to a special educational organization.

      9. The Service Provider provides entering information on the stage of rendering public services to the information system for monitoring the provision of public services in the manner in accordance with subparagraph 11) paragraph 2 article 5 of the Law.

3. The procedure for appealing decisions, actions (inaction) of the service provider to the local executive bodies of the city
of republican significance and the capital, district (city of regional significance), and (or) its officials on the provision of public services

      10. A complaint against the decision, actions (inaction) of the service provider on the provision of public services can be filed in the name of the head of the service provider, in authorized body for assessing and monitoring the quality of the provision of public services, in accordance with legislation Republic of Kazakhstan...

      The service recipient's complaint addressed to the service provider directly providing public services, in accordance with paragraph 2 article 25 of the Law of the Republic of Kazakhstan "On public services" is subject to consideration within five working days from the date of its registration.

      The service recipient's complaint received by the authorized body for the assessment and control over the quality of the provision of public services is subject to consideration within fifteen working days from the date of its registration.

      11. In cases of disagreement with the results of the provision of public services, the service recipient has the right to apply to the court in the established legislation Of the Republic of Kazakhstan.

  Appendix 1 to the rules
provision of public services
"Acceptance of documents and enrollment in
special educational organizations
children with disabilities
for training in special
general educational curricula "

The standard of the state service "Acceptance of documents and enrollment in special educational organizations of children with disabilities for training in special general educational curricula"

1

Service Provider Name

Special organization of education

2

Methods of providing public services (access channels)

- special educational organizations;
- web portal "Electronic government": www.egov.kz;

3

The term for the provision of public services

from the moment of delivery of the package of documents:
1) for admission to a special educational organization - no later than August 30 of the calendar year, in the first grade - from June 1 to August 30 of the calendar year;
2) the maximum allowable waiting time for the delivery of the package of documents by the service recipient to the service provider is no more than 15 (fifteen) minutes;
3) the maximum allowable time for the service recipient to be serviced by the service provider is no more than 15 (fifteen) minutes.

4

The form of rendering the provision of public services

Electronic (partially automated)
Paper

5

The result of the provision of public services

The result of the provision of public services:
1) a receipt for the acceptance of documents (in any form);
2) an order for admission to a special educational organization.
The form of providing the result of the provision of public services: electronic and (or) paper.
On the portal, the result of the provision of public services is sent and stored in the "personal account" of the service recipient in the form of an electronic document.

6

The amount of payment charged from the service recipient when rendering a public service, and methods of charging it in the cases provided for by the legislation of the Republic of Kazakhstan

The state service is provided free of charge to individuals.

7

Schedule

Service Provider: Monday to Saturday inclusive, except weekend and holidays, from 9.00 to 18.30 with a lunch break from 13.00 to 14.30, in accordance with the Labor Code of the Republic of Kazakhstan.
The application is accepted and the result is issued from 9.00 to 17.30 hours with a lunch break from 13.00 to 14.30 hours.
Pre-registration and expedited service are not available.
Portal - around the clock, except for technical breaks associated with repair work (when the service recipient applies after the end of working hours, on weekends and holidays in accordance with the labor legislation of the Republic of Kazakhstan and Article 5 of the Law of the Republic of Kazakhstan dated December 13, 2001 "On Holidays in Republic of Kazakhstan ", applications are accepted and the results of the provision of public services are issued on the next working day).
The addresses of the places of rendering public services are posted on:
1) the Internet resource of the service provider;
2) the portal www.egov.kz.

8

List of documents required for the provision of public services

When the service recipient contacts the service provider:
1) a statement by a parent or other legal representative the service recipient for admission to a special educational organization (in any form).
2) conclusion psychological, medical and pedagogical consultations.
When the service recipient contacts the service provider through the portal:
1) an application by a parent or other legal representative of the service recipient for admission to a special educational organization (in any form);
2) conclusion psychological, medical and pedagogical consultation.
Claiming from service recipients documents that can be obtained from information systems is not allowed.
The service provider obtains the consent of the service recipient to use the information constituting the protected by law secrecy contained in information systems when providing public services, unless otherwise provided by the laws of the Republic of Kazakhstan.

9

Grounds for refusal to provide public services established by the legislation of the Republic of Kazakhstan

When the service recipient provides an incomplete package of documents and (or) documents with expired validity for obtaining a public service, the service provider refuses to provide the public service and issues a notice of refusal to accept documents in the form in accordance with Appendix 2 to these rules for the provision of public services.

10

Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through the State Corporation

The service recipient has the opportunity to obtain information on the procedure and status of the provision of public services through a single contact center on the provision of public services.
The contact numbers of the service provider's information services on the provision of public services are posted on the Internet resource of the Ministry: www.edu.gov.kz in the section "Public services". A single contact center for the provision of public services: 8-800-080-7777, 1414.
The recipient has the opportunity to receive public services in electronic form through the portal, subject to the presence of an EDS.
The service recipient has the opportunity to receive information about the procedure and status of the provision of public services in remote access mode through the "personal account" of the portal, the service provider's referral services, as well as the Unified Contact Center "1414", 8-800-080-7777.
An electronic request from third parties, subject to the consent of the person in respect of whom the information is requested, provided from the "personal account" on the portal, as well as through registered on the portal of the subject's cellular subscriber number by transmitting a one-time password or by sending a short text message as a response to the portal notification.

  Appendix 2 to the rules
provision of public services
"Acceptance of documents and enrollment in
special educational organizations
children with disabilities
for training in special
general educational curricula "
  The form
  (Full Name
(if available)
or the name of the organization
service recipient) ________________
(address of the service recipient)

__________________________________________________________
[Name of SO] Disclaimer Notice

      Dear: [name of the student]

      Documents for enrollment in [Name of educational organization], in [class, language of instruction] are NOT ACCEPTED.

      Cause_________________________________________________________________________

      For clarification, please contact the admissions office of the [Name of the educational organization].

      The address ________________________

  Appendix 3 to the rules
provision of public services
"Acceptance of documents and enrollment in
special educational organizations
children with disabilities
for training in special
general educational curricula "

_____________________________________________
[Name of SO] Notification of acceptance of documents and enrollment in
[name of educational organization]

      Dear: [name of the student]

      Documents in [Name of educational organization] are accepted. You are enrolled in [class, letter, language of instruction], according to Order No. [order number] of [date].

      Please come to [School name] ____________________

      The address __________________

  Appendix 5 to the order
Minister of Education and Science
Republic of Kazakhstan
dated May 27, 2020 No. 223

The list of invalidated some orders of the Minister of Education and Science of the Republic of Kazakhstan

      1. Order Minister of Education and Science of the Republic of Kazakhstan dated April 8, 2015 No. 174 "On approval of standards of public services in the field of special education provided by local executive bodies" (registered in the Register of State Registration of Normative Legal Acts of the Republic of Kazakhstan under No. 11047, published in the information and legal system regulatory legal acts of the Republic of Kazakhstan "Әділет" May 22, 2015).

      2. Order Minister of Education and Science of the Republic of Kazakhstan dated September 13, 2018 No. 462 "On amendments and additions to the order of the Minister of Education and Science of the Republic of Kazakhstan dated April 8, 2015 No. 174" On approval of standards of public services in the field of special education provided by local executive bodies " (registered in the Register of state registration of normative legal acts of the Republic of Kazakhstan under No. 125325, published in the information and legal system of normative legal acts of the Republic of Kazakhstan "Әділет" on October 25, 2018).

      3. Order Of the Minister of Education and Science of the Republic of Kazakhstan dated March 14, 2017 No. 120 "On approval of the standard of public services" Issuance of referrals to children with disabilities to special correctional and other organizations for receiving medical, special educational and special social services "(registered in the Register of State Registration of Regulatory legal acts of the Republic of Kazakhstan under No. 113285, published in the information and legal system of regulatory legal acts of the Republic of Kazakhstan "Әділет" on July 17, 2017).

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