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On approval of the Standard Qualification Characteristics for the Positions of Senior Officials, Specialists and Other Employees of Social Protection and Employment Organizations

New Unofficial translation

Order Acting Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan of October 25, 2017 № 360. Registered with the Ministry of Justice of the Republic of Kazakhstan on December 6, 2017 № 16057

      Unofficial translation

On approval of the Standard Qualification Characteristics for the Positions of Senior Officials, Specialists and Other Employees of Social Protection and Employment Organizations

      In compliance with sub-paragraph 17) of Article 16 of the Labour Code of the Republic of Kazakhstan dated November 23, 2015 I HEREBY ORDER:

      1. That the Standard Qualification Characteristics for the Positions of Senior Officials, Specialists and Other Employees of Social Protection and Employment Organizations (hereinafter referred to as the Standard Qualification Characteristics) shall be approved.

      2. The following orders shall be approved:

      1) order of the Minister of Labour and Social Protection of the Population of the Republic of Kazakhstan № 31-ө-m of February 2, 2012 “On Approval of the Standard Qualification Characteristics of Senior Officials, Specialists and Other Employees of the Social Protection and Employment System” (registered in the Register of State Registration of Regulatory Legal Acts under number 7442, published on June 28, 2012 in the newspaper "Yuridicheskaya Gazeta" under № 94 (2276);

      2) order of the Minister of Healthcare and Social Development of the Republic of Kazakhstan No. 238 dated November 19, 2014 “On Introduction of Amendments and Addenda to Order of the Minister of Labour and Social Protection of the Republic of Kazakhstan № 31-ө-m dated February 2, 2012 “On Approval of the Standard Qualification Characteristics of Senior Officials, Specialists and Other Employees of the System of Social Protection and Employment of the Population" (registered in the Register of State Registration of Regulatory Legal Acts under number 9982, published on December 26, 2014 in "Adilet", the Information Legal System).

      3. In accordance with the procedure established by legislation, the Committee for Labour, Social Protection and Migration of the Ministry of Labour and Social Protection of the Population of the Republic of Kazakhstan shall ensure:

      1) state registration of this order with the Ministry of Justice of the Republic of Kazakhstan;

      2) within ten calendar days from the date of state registration of this order, sending a copy hereof in paper and electronic form both in Kazakh and Russian languages to the Republican State Enterprise on the Right of Economic Management “Republican Center of Legal Information” for official publication and inclusion into the Reference Control Bank of Regulatory Legal Acts of the Republic of Kazakhstan;

      3) placing this order on the Internet resource of the Ministry of Labour and Social Protection of the Population of the Republic of Kazakhstan;

      4) within ten working days after the state registration hereof with the Ministry of Justice of the Republic of Kazakhstan, submission to the Department of Legal Services of the information on the implementation of measures provided for in subparagraphs 1), 2), 3) of paragraph 3 of this order.

      4. Control over the execution of this order shall be entrusted to Zhakupov S. K., Vice-Minister of Labour and Social Protection of the Population of the Republic of Kazakhstan.

      5. This order shall enter into force upon the expiration of ten calendar days after the day of its first official publication, with the exception of paragraph 6 of chapter 2, paragraph 1 of chapter 3 of the Standard Qualification Characteristics, which shall be effective since January 1, 2018.

      Acting
Minister of Labour and Social
Protection of the Population
of the Republic of Kazakhstan
S. Zhakupova

      "AGREED"
Minister of Healthcare
of the Republic of Kazakhstan
_______________ Y. Birtanov
November 1, 2017

  Approved by
order of acting
Minister of Labour and Social
Protection of the Population of the
Republic of Kazakhstan
No. 360 of October 25, 2017

Standard Qualification Characteristics for the Positions of Senior Officials, Specialists and Other Employees of Social Protection and Employment Organizations

Chapter 1. Standard qualification characteristics for the positions of senior officials, specialists and other employees of social protection and employment organizations

Section 1. Head of the structural unit (department, sector, group) of the organization of social protection

      1. Official duties:

      carries out the general management of the work of the structural unit (hereinafter referred to as the unit);

      carries out the preparation of work plans, determines the specific areas of activity of employees of the unit;

      forms and maintains a database of citizens needing social support;

      develops the necessary documentation for the provision of a range of services;

      analyzes the results of the quality of social services provided and their compliance with the needs of citizens who need social services (hereinafter referred to as the contingent);

      interacts with organizations providing services, including medical, pedagogical, psychological, social and household ones, taking into account individual needs of the contingent;

      considers and takes action on contingent applications and proposals;

      makes proposals for improving the forms and methods of providing special social services;

      analyzes the work and takes measures to improve the efficiency of the unit;

      takes part in the development of educational and methodical documentation;

      studies and applies advanced domestic and foreign experience in social work issues;

      carries out work on the relationship and effective cooperation with organizations;

      applies the latest technology in the work unit;

      ensures the presentation of the necessary reporting and the reliability of statistical information;

      ensures compliance with the rules of labour protection and safety, fire safety and hygiene standards.

      2. Is obliged to know:

      The Constitution of the Republic of Kazakhstan of August 30, 1995 (hereinafter referred to as the Constitution of the Republic of Kazakhstan);

      The Code of the Republic of Kazakhstan “On Marriage (Matrimony) and Family” of December 26, 2011 (hereinafter referred to as the Marriage and Family Code);

      The Labour Code of the Republic of Kazakhstan dated November 23, 2015 (hereinafter referred to as the Labour Code);

      The Law of the Republic of Kazakhstan “On State Social Disability Benefits and Survival Benefits” dated June 16, 1997 (hereinafter referred to as the Law on State Social Benefits);

      Law of the Republic of Kazakhstan "On Languages in the Republic of Kazakhstan" dated July 11, 1997 (hereinafter referred to as the Law on Languages);

      The Law of the Republic of Kazakhstan "On State Targeted Social Assistance" dated July 17, 2001 (hereinafter referred to as the Law on State Targeted Social Assistance);

      The Law of the Republic of Kazakhstan “On Social and Medical-Pedagogical Corrective Support for Children with Disabilities” dated July 11, 2002 (hereinafter referred to as the Law on Social and Medical-Pedagogical Corrective Support for Children with Disabilities);

      The Law of the Republic of Kazakhstan “On the Rights of the Child in the Republic of Kazakhstan” dated August 8, 2002 (hereinafter referred to as the Law on the Rights of the Child);

      The Law of the Republic of Kazakhstan “On Social Protection of Disabled Persons in the Republic of Kazakhstan” dated April 13, 2005 (hereinafter referred to as the Law on Social Protection of Disabled Persons);

      The Law of the Republic of Kazakhstan “On Special Social Services” dated December 29, 2008 (hereinafter referred to as the Law on Special Social Services);

      The Law of the Republic of Kazakhstan “On Pension Security in the Republic of Kazakhstan” dated June 21, 2013 (hereinafter referred to as the Law on Pension Security);

      The Law of the Republic of Kazakhstan "On Compulsory Social Insurance" dated April 25, 2003 (hereinafter referred to as the Law on Compulsory Social Insurance);

      The Law of the Republic of Kazakhstan “On Countering Corruption” dated November 18, 2015 (hereinafter referred to as the Law on Countering Corruption);

      profile, specialization and organization of services for children, children with disabilities, the elderly and people with disabilities;

      fundamentals of sociology, psychopathology, psycho-social aspects of helping children, people of retirement age and people with disabilities;

      basics of psycho-prophylaxis;

      advanced domestic and foreign experience in the provision of social services;

      the specifics of working in various social environments;

      forms and methods of educational and social work;

      methods of collecting and analyzing information;

      methods of identifying extreme situations;

      The fire safety regulations approved by Decree of the Government of the Republic of Kazakhstan № 1077 of October 9, 2014 (hereinafter referred to as the Fire Safety Regulations).

      3. Requirements for qualifications: higher (or postgraduate) education (social, economic, legal, pedagogical, medical) and work experience in positions in organizations of social protection of the population or an appropriate profile for at least 3 years.

Section 2. Director of the Center for Social Adaptation for Persons with no Fixed Abode

      4. Official duties:

      manages the activities of the Center for Social Adaptation for Persons With no Fixed Abode (hereinafter referred to as the Center);

      organizes the work on the registration of persons in need of social adaptation (hereinafter referred to as the contingent);

      organizes the work on the provision of advisory assistance to the population and persons who do not have a certain place of residence on adaptation;

      takes measures and assists in the restoration of documents, employment and in search of the temporary and permanent residence of the contingent served;

      manages the financial and economic activities and takes measures to expand and develop the economic independence of the Center, its material and technical base, ensures the rational use of allocated budgetary funds, as well as funds from funding sources that do not contradict the law;

      establishes the mode of operation of the Center in coordination with the local authorized body in the field of social protection of the population;

      takes measures to provide the Center with qualified personnel, improve their skills, create safe and favorable working conditions;

      concludes and terminates employment contracts with employees;

      provides labour schedule and labour discipline;

      contributes to the development of labour motivation, initiative and activity of employees;

      ensures the reception, preservation and distribution of humanitarian assistance among persons served by the Center;

      controls the implementation of plans for financial and economic activities of the Center, the conclusion and implementation of business contracts;

      protects and represents the interests of the Center in government bodies and organizations;

      opens current accounts of the Center in the bank;

      ensures the presentation of the necessary reporting and the reliability of statistical information;

      ensures compliance with fire safety regulations.

      5. Is obliged to know:

      the Constitution of the Republic of Kazakhstan;

      The Code of the Republic of Kazakhstan dated September 18, 2009 "On the Health of the People and the Healthcare System" (hereinafter referred to as the Code on the Health of the People and the Healthcare System);

      The Penal Code of the Republic of Kazakhstan dated July 3, 2014 (hereinafter referred to as the Criminal Code);

      The Penal Execution Code of the Republic of Kazakhstan dated July 5, 2014;

      The Labour Code;

      The Law on State Social Benefits;

      The Law On Languages;

      The Law on Retirement Insurance;

      The Law On Compulsory Social Insurance;

      The On Combating Corruption;

      The Law of the Republic of Kazakhstan “On Public Procurements” of December 4, 2015 (hereinafter referred to as the Law on Public Procurement);

      The Law of the Republic of Kazakhstan "On Public Employment" of April 6, 2016 (hereinafter referred to as the Law on Public Employment);

      fundamentals of social work, psychology, sociology, occupational pathology, occupational orientation;

      the specifics of work in various social environments, profile, specialization and features of the Center;

      methodology of vocational training and retraining, occupational therapy and employment therapy;

      domestic and foreign experience in social adaptation;

      organization of economic and financial activities;

      theory and practice of managing the staff of the organization;

      fundamentals of economics, accounting and financial analysis;

      fire safety regulations.

      6. Requirements for qualifications: higher (or postgraduate) education, work experience in the social security system for at least 3 years or in managerial positions in the relevant profile of an organization for the type of economic activity for at least 5 years.

Section 3. Director of the Employment Center

      7. Official duties:

      carries out the organizational and methodological management of the Center of employment of the population (hereinafter referred to as the Center);

      organizes the work on the conduct of the vocational orientation of individuals from among the self-employed, unemployed and low-income population and ensures its quality implementation;

      organizes the work on the provision of advisory assistance to the population;

      organizes the work on the provision of adaptation services and psychological support to potential participants in active employment promotion measures;

      coordinates and organizes the work on the development of measures for:

      implementation of active employment promotion measures;

      assistance in the employment of applicants;

      vocational training;

      voluntary relocation, provision of measures of state social support to self-employed, unemployed and low-income citizens;

      promotes research in the field of employment regulation, analysis of the existing labour market, the development of proposals for the prospects of its development, vocational guidance and psychological support of the population;

      organizes the work on the introduction of automated information systems in the field of employment, the formation of a data bank of a fixed labour market;

      organizes the study and synthesis of best practices on employment issues;

      interacts with local executive bodies, employers, organizations in order to ensure employment of the population;

      determines the list of professions (specialties) for the organization of vocational training, taking into account the needs of the labour market;

      determines in each case the most appropriate form and place of vocational training;

      organizes the work and effective interaction of all structural units of the Center;

      manages the financial and economic activities and takes measures to expand and develop the economic independence of the Center, its material and technical base, ensures the rational use of allocated budgetary funds, as well as funds coming from funding sources, including sponsorship, charitable assistance;

      monitors the implementation of plans for financial, economic and production activities of the Center, the conclusion and execution of contracts;

      takes measures to provide the organization with qualified personnel, creating safe and favorable conditions for their work;

      carries out the work to strengthen labour and production discipline, to improve the skills of the employees of the Center;

      provides timely consideration of appeals of individuals and legal entities and making decisions on them;

      provides timely accounting and reporting;

      ensures compliance with fire safety regulations.

      8. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Labour Code of the Republic of Kazakhstan;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law on State Targeted Social Assistance;

      The Law of the Republic of Kazakhstan "On Migration" dated July 22, 2011 (hereinafter referred to as the Law on Migration);

      The Law on Retirement Insurance;

      Law of the Republic of Kazakhstan dated May 16, 2014 “On Permissions and Notifications” (hereinafter referred to as the Law on Permissions and Notifications);

      The Law on Compulsory Social Insurance;

      The Law On Combating Corruption;

      The Law on Public Employment;

      profile, specialization and features of the organization;

      economic infrastructure;

      demographic situation;

      the specifics of the socio-economic development of the region (district, city);

      prospects for the development and structural changes of organizations in the region (district, city);

      main trends and directions of the labour market development;

      organization of financial and economic activities;

      basics of tax legislation;

      the procedure for concluding labor and collective agreements;

      basic economics;

      Fire safety regulations.

      9. Requirements for qualifications: higher (or postgraduate) education (social, economic, legal) and work experience in the system of social protection or employment of the population for at least 3 years or in senior positions in the operative sphere for at least 2 years.

Section 4. Head of the Structural Unit (Department, Sector) of the Employment Center

      10. Official duties:

      manages the activities of the structural unit (department, sector) of the employment center (hereinafter referred to as the unit) and ensures the positive results of its work;

      organizes and controls the development of prospective and current plans of the unit, the preparation of proposals for measures for the implementation of active measures to promote employment, taking into account various groups and categories of the population and promotes their implementation;

      studies and summarizes domestic and foreign experience in providing employment;

      interacts with employers on employment issues for job seekers, self-employed, unemployed and low-income people;

      assists in the employment of certain categories of citizens for whom quotas are established for employment in accordance with the legislation on employment of the population;

      organizes the work on the formation of a database of current vacancies and projected jobs in the area (city), a database of specialists from the number of applied citizens and the unemployed population;

      ensures the implementation of measures aimed at improving the forms and methods of work with employers, self-employed, unemployed, low-income and unemployed people on employment assistance issues;

      participates in events held by the authorized body, organizations on employment issues;

      provides for conducting awareness-raising work among the population and employers on the issues of legislation on employment of the population;

      considers in the prescribed manner letters, complaints and appeals of citizens within their competence;

      carries out analysis and forecasting of the regional labour market, participates in the development of measures for the implementation of employment programs, based on the development programs of the region (district, city) and organizes their implementation;

      ensures the provision of the necessary accurate reporting;

      ensures compliance with the rules of labour protection and safety, fire safety and hygiene standards.

      11. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Labour Code of the Republic of Kazakhstan;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law on State Targeted Social Assistance;

      The Law On Migration;

      The Law on Retirement Insurance;

      The Law on Permissions and Notifications;

      The Law on Compulsory Social Insurance;

      The Law On Combating Corruption;

      The Law on Public Employment;

      fundamental provisions of civil law;

      profile, specialization and features of the structural unit;

      the main functions of automated employment information systems;

      economic infrastructure, demographic situation, specificity of the socio-economic development of the region (city, district);

      development prospects and structural changes of organizations in the region (city, district);

      main trends and directions of development of the regional labour market;

      the procedure for the development of measures for active measures to promote employment;

      evaluation of the effectiveness of measures for active employment promotion measures;

      organization of financial and economic activities of the organization; fundamentals of economics, law;

      Fire safety regulations.

      12. Requirements for qualifications: higher (or postgraduate) education (social, economic, legal) and work experience in positions in organizations of social protection of the population or a corresponding profile for at least 1 year.

Section 5. Deputy Director for Social Work of Medical and Social Institution (Organization)

      13. Official duties:

      performs duties under the general supervision of the first head of the medical and social institution (organization) (hereinafter referred to as the organization) and in collaboration with the heads of departments and services of the organization;

      organizes the current and long-term planning of the organization for the provision of special social services to the elderly and disabled, including children with disabilities (hereinafter referred to as the persons under wardship);

      ensures the implementation of the main tasks and functions stipulated by the standards for the provision of special social services in the field of social protection of the population;

      takes measures to create conditions for the maintenance of family ties;

      supervises the work of personnel providing special social services to the persons under wardship according to their individual needs;

      applies in practice domestic and foreign experience of social work;

      introduces new forms and methods of work on social services for the persons under wardship, makes proposals for the acquisition of modern technical means of rehabilitation and care for the persons under wardship;

      organizes work with the public, coordinates work with legal representatives (parents, guardians);

      offers proposals to the management on the selection, placement and movement of personnel;

      ensures the creation of safe and favourable conditions for the life and health of the staff, maintaining a favourable moral and psychological atmosphere in the team;

      carries out work to strengthen labour and production discipline, compliance with sanitary and epidemiological standards, fire safety requirements, occupational health and safety;

      ensures the presentation of the necessary reporting, the reliability of statistical information.

      14. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code On Marriage and Family;

      The Labour Code of the Republic of Kazakhstan;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On Special Social Services;

      The Law on Retirement Insurance;

      The Law on Compulsory Social Insurance;

      The Law On Combating Corruption;

      theory and methods of social work;

      profile and features of the organization; fundamentals of social work, psychology, pedagogy, gerontology;

      basics of medical, social and vocational rehabilitation;

      theory and practice of managing the staff of the organization; advanced domestic and foreign experience in the provision of special social services;

      Fire safety regulations.

      15. Requirements for qualifications: higher (or postgraduate) education (social, medical, pedagogical) and work experience in the social protection system for at least 3 years or in senior positions in the relevant profile of the organization type of activity for at least 5 years.

Section 6. Deputy Director for Administrative Work of the Medical and Social Institution (Organization)

      16. Official duties:

      performs his/her duties under the general guidance of the first head of the organization and in collaboration with the heads of departments and services for the supply and maintenance of medical and social institutions (organizations) (hereinafter referred to as the organization);

      takes measures for the timely conclusion of economic contracts, monitors their implementation;

      carries out development of perspective and current plans for technical re-equipment and reconstruction of buildings and structures of the organization;

      organizes the work for providing the organization with new technological equipment;

      ensures the safety of household equipment, its restoration and replenishment, as well as the maintenance of cleanliness in the premises and in the adjacent territory;

      supervises the work of the attendants;

      takes measures to ensure the organization of stationery and household items;

      monitors the availability and serviceability of fire-fighting equipment, the condition of the premises, equipment and inventory, ensures their timely repair;

      provides control over the work of personnel for the maintenance and operation of buildings and structures, utilities, heat and electricity;

      ensures compliance with sanitary and epidemiological standards, fire safety requirements, occupational health and safety;

      ensures the presentation of the necessary reports and their accuracy.

      17. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Labour Code of the Republic of Kazakhstan;

      The Law on Languages;

      The Law On Special Social Services;

      The Law on State Property;

      The Law On Combating Corruption;

      The Law on Public Procurement;

      pricing basics;

      payment procedure for services rendered and work performed;

      organization of financial and economic activities;

      the procedure for concluding contracts;

      bases of labour organization and management, economics, civil law;

      rules of the internal labour schedule;

      Fire safety regulations.

      18. Requirements for qualifications: higher (or postgraduate) education and work experience in the field of economic services for at least 1 year.

Section 7. Head of the Medical Department of the Medical and Social Institution (Organization)

      19. Official duties:

      manages the medical department of the medical and social institution (organization) (hereinafter referred to as the department), advises doctors on diagnostics and treatment, systematically monitors the quality of the medical services provided;

      organizes the work of the department to provide timely and high-quality medical care to the elderly and disabled, including children with disabilities (hereinafter referred to as the persons under wardship);

      provides rational use of medical equipment, rational distribution and organization of work of medical personnel, introduction of new and improvement of existing forms and methods of treatment of diseases, maintenance and submission of accounting and reporting documentation, compliance with medical ethics, internal work regulations, safety and labour protection of fire safety and sanitary -epidemiological rules and regulations;

      takes measures to provide the unit with medicines and medical products;

      develops a long-term plan for advanced training of medical workers;

      renders assistance in creating conditions for advanced training of medical workers of the department, contributes to the rational use and development of their professional knowledge and experience, as well as working conditions that are safe and favourable for life and health, and to create a favourable psychological atmosphere in the team;

      introduces new innovative technologies in the division for the diagnosis and treatment of patients.

      20. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code On Public Health and Healthcare System;

      The Code On Marriage and Family;

      The Law on Languages;

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On Special Social Services;

      The Law On Combating Corruption;

      basics of social hygiene;

      general principles and basic methods of clinical, instrumental and laboratory diagnosis;

      bases of the organization of treatment-and-prophylactic, emergency medical care, drug provision of the population;

      population health statistics;

      health criteria and indicators;

      scientific achievements of domestic and foreign medicine in the field of treatment and diagnosis.

      21. Requirements for qualification: higher (or postgraduate) medical education, preferably the first / highest qualification category in the specialty.

Section 8. Director of Medical and Social Institutions (Organizations)

      22. Official duties:

      manages the production, economic and financial-economic activities, ensures the safety and effective use of the property of the medical and social institution (organization) (hereinafter referred to as the organization);

      determines the structure of management of the organization, staffing;

      organizes the work and effective interaction of all divisions of the organization in social, household, medical, cultural services, educational work with disabled children, the elderly and the disabled (hereinafter referred to as the persons under wardship);

      organizes current and long-term planning of the organization;

      approves working health, educational preventive plans and programs;

      protects the legal rights and interests of living children, the elderly and disabled people in need of care, domestic and medical care, social and labour adaptation and rehabilitation, takes measures to create conditions for them to maintain family ties;

      takes measures to provide technical auxiliary (compensatory) and special means of transportation for children, the elderly and disabled people who need them;

      forms the state social order;

      ensures the rational use of allocated budgetary funds, as well as funds coming from funding sources that do not contradict the law;

      organizes activities to attract extrabudgetary funds to improve the care of the ward;

      applies in practice domestic and foreign experience of social work;

      introduces the new forms and methods of work on social services to the ward, provides the organization with modern technical means of rehabilitation and care for the ward;

      communicates with the public, coordinates work with legal representatives (parents, guardians);

      carries out the selection, reception and placement of personnel, determines the duties of employees;

      takes measures to improve the skills of personnel, create safe and favourable conditions for life and health of working conditions, maintain a favourable moral and psychological atmosphere in the team;

      carries out work on strengthening labour and production discipline, certification of workers;

      protects and represents the interests of the organization in court, government bodies and organizations;

      contributes to the development of labour motivation, initiative and activity of employees;

      ensures the reception, preservation and distribution of humanitarian aid among the wards;

      concludes contracts, issues powers of attorney, ensures the submission of necessary reports, the accuracy of statistical information;

      responsible for compliance with sanitary and epidemiological standards, sanitary and hygienic regime, health and safety, compliance with fire regulations.

      23. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code On Public Health and Healthcare System;

      The Code On Marriage and Family;

      The Labour Code of the Republic of Kazakhstan;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On Compulsory Social Insurance;

      The Law On Special Social Services;

      The Law On Combating Corruption;

      The Law on Public Procurement;

      theory and methods of social work;

      profile and features of the organization;

      achievements of modern psychological and pedagogical science and practice;

      fundamentals of sociology, psychology, pedagogy, psychoprophylaxis, ethics, gerontology;

      methods of educational and social work;

      basics of medical, social and vocational rehabilitation;

      basic methodological principles of social work;

      organization of economic and financial activities;

      basics of tax and budget legislation;

      theory and practice of personnel management;

      methods of statistical and methodological analysis;

      Fire safety regulations.

      24. Qualification requirements:

      higher (or postgraduate) (social, pedagogical, medical, legal, economic) education and work experience in the system of social protection for at least 3 years or in managerial positions in the relevant organizational profile of the type of economic activity for at least 5 years.

Section 9. Deputy Director for Medical Work, Medical and Social Institution (organization)

      25. Official duties:

      manages the medical activities of the medical and social institution (organization) (hereinafter referred to as the organization);

      ensures the safety and effective use of property;

      performs his/her duties under the general guidance of the first head of the organization and in collaboration with the heads of departments and services of the organization;

      organizes the work on the provision of timely and qualified medical care to the elderly and disabled, including children with disabilities (hereinafter referred to as the persons under wardship);

      carries out organizational work on planning the diagnostic and treatment activities of the organization;

      analyzes the therapeutic activity;

      carries out systematic control over the quality of social and medical services rendered;

      plans and ensures the implementation of measures for the sanitary and hygienic education of the wards;

      carries out work on the issue of ensuring the organization of medicines and medical products, special equipment;

      monitors the technical operation of medical devices and equipment;

      makes suggestions to management on the rational arrangement and organization of work of medical personnel, the development of their professional knowledge and experience;

      ensures the creation of safe and favourable working conditions for the life and health of employees, the formation of a favourable psychological atmosphere in the team;

      develops a long-term plan for advanced training of medical workers;

      ensures compliance with labour discipline, contributes to the development of labour motivation, initiative and activity of employees, medical ethics, compliance with the requirements of internal labour regulations;

      organizes the maintenance of statistical records and reporting on the activities of the organization;

      ensures compliance with fire safety regulations.

      26. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code On Public Health and Healthcare System;

      The Code On Marriage and Family;

      The Labour Code of the Republic of Kazakhstan;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On Special Social Services;

      The Law on Retirement Insurance;

      The Law On Compulsory Social Insurance;

      The Law On Combating Corruption;

      The Law on Public Procurement;

      general principles and basic methods of clinical, instrumental and laboratory diagnosis;

      bases of the organization of treatment-and-prophylactic, emergency medical care; theory and methods of social work;

      fundamentals of sociology, psychology, pedagogy, psychoprophylaxis, ethics, gerontology;

      criteria and indicators characterizing the state of provision of the population with drugs, social hygiene;

      population health statistics, criteria and health indicators;

      scientific achievements of domestic and foreign medicine;

      Fire safety regulations.

      27.Qualification requirements:

      higher (or postgraduate) medical education and work experience in senior positions in the relevant profile of the organization as a medical activity for at least 5 years, preferably the first / highest qualification category in the specialty.

Section 10. Head of Department (Unit) of Social Assistance at Home

      28. Official duties:

      carries out the general management of the work of the department (unit) of social assistance at home (hereinafter referred to as the department);

      ensures that work is carried out to identify and register citizens living in the territory of a branch who find themselves in a difficult life situation and families in need of social services;

      organizes current and long-term planning of the activities of the department, monitors its implementation;

      organizes the work on the survey of the material and living conditions of lonely elderly and disabled people, disabled citizens, families raising disabled children, in order to establish the need, determine the types and forms of social assistance;

      forms a database of people in need of social assistance;

      determines the number of serviced and the volume of work of specialists of the department in accordance with the standard for the provision of special social services in the field of social protection of the population

      conducts regular monitoring of the volume and quality of social services provided and their compliance with the needs of citizens served, the efficiency of the work of the department’s staff;

      analyzes and forecasts the work, takes measures to improve the activities of the department;

      renders assistance in identifying those in need to institutions or organizations operating in the conditions of hospitals, semi-stationary hospitals, temporary stay, in special correctional and rehabilitation institutions or organizations;

      interacts in matters of social service of the branch’s clients with territorial bodies and institutions of public health, education, charitable and religious associations;

      organizes the work on rendering advisory assistance to the population, including the execution of documents to persons in need;

      takes part in the decision of questions of guardianship;

      ensures the introduction of new and improvement of existing organizational forms and methods of work aimed at further improving the efficiency of the provision of special social services to the population;

      provides control over the maintenance of established documentation by the specialists of the department (visiting logs and individual lessons, lesson plans or cyclograms of the work of specialists providing socio-psychological, socio-pedagogical services, documentation on the dynamics of the child’s condition and development, etc.);

      organizes training, exchange of experience, staff development;

      contributes to the development of labour motivation, initiative and activity of employees;

      ensures the reception, preservation and distribution of humanitarian aid among those served by the department;

      ensures the rational use of allocated budgetary funds, as well as funds coming from funding sources that do not contradict the law;

      carries out activities to attract extrabudgetary material resources to provide free aid to low-income disabled citizens, families raising disabled children;

      establishes and maintains contact with work collectives where labor veterans previously worked;

      cooperates with the organizations of the Red Crescent and the Red Cross, public organizations, business structures, in order to provide them with charitable assistance;

      makes proposals to higher organizations to improve the forms and methods of home-based services and the provision of various types of in-kind assistance;

      ensures the presentation of the necessary reporting, the reliability of statistical information;

      ensures compliance with internal labor regulations, health and safety regulations, and fire safety regulations.

      29. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code On Public Health and Healthcare System;

      The Code On Marriage and Family;

      The Labour Code of the Republic of Kazakhstan;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On Special Social Services;

      The Law on Retirement Insurance;

      The Law On Compulsory Social Insurance;

      The Law On Combating Corruption;

      The Law on Public Procurement;

      the main directions of the social security policy;

      profile, specialization and features of the organization;

      types of social services;

      theory and methods of social work;

      organization of care for the elderly and disabled, including children with disabilities;

      foundations of social work;

      fundamentals of sociology, personality psychology, and socio-psychological aspects of helping people of retirement age and people with disabilities, families raising disabled children;

      sanitary and hygienic requirements for home care for the sick;

      benefits and advantages established for war and labor veterans;

      the specifics of working in various social environments;

      fundamentals of pedagogy, psychoprophylaxis, ethics and deontology, psychopathology;

      methodologies for custody and guardianship, home service;

      advanced domestic and foreign experience in organizing social assistance at home;

      the procedure for the conclusion and execution of contracts;

      basics of tax and budget legislation;

      organization of financial and economic activities;

      Fire safety regulations.

      30. Qualification requirements:

      Higher (or postgraduate) (social, medical, pedagogical, economic, legal) education and work experience in the relevant profile of the organization type of economic activity for at least 3 years.

Chapter 2. Typical qualification characteristics for the positions of specialists of social protection and employment organizations

Section 1. Social Worker for Assessing and Determining the Need for Special Social Services

      31. Official duties:

      carries out its activities in close contact with specialists of bodies and organizations of social protection of the population, health care, education, organizations authorized to work with the elderly, people with disabilities, including children with disabilities;

      assesses and determines the need for special social services;

      conducts conversations with the applicant, travels to the applicant's place of residence, prepares requests to the relevant organizations and interviews the neighbours for objective reasons for obtaining services;

      determines the ability to independence in case of body dysfunctions, in social maladaptation and deprivation of a child;

      assesses the social environment, the insufficiency or absence of the material, economic, social and spiritual conditions of existence;

      organizes the work on the creation of an interdepartmental commission for obtaining opinions from the education and health authorities;

      prepares an opinion in which the type of service, category of recipient, place of provision, duration of service, content of service, individual features are determined and sends it to local executive bodies of districts (cities of regional, republican significance, the capital).

      32. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code On Marriage and Family;

      The Labour Code of the Republic of Kazakhstan;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On Special Social Services;

      Order of the Minister of Healthcare and Social Development of the Republic of Kazakhstan № 165 dated March 26, 2015 "On Approval of the Standards for the Provision of Special Social Services in the Field of Social Protection of the Population" (registered in the Register of State Registration of Regulatory Legal Acts under № 11038);

      Order of the Minister of Healthcare and Social Development of the Republic of Kazakhstan № 134 dated February 19, 2016 “On Approval of the Rules for Assessing and Determining the Need for Special Social Services” (registered in the Register of State Registration of Regulatory Legal Acts under № 13527).

      33. Qualification requirements:

      specialist of the highest qualification level:

      highest category - higher (or postgraduate) education (social, psychological, pedagogical, medical) and work experience as a specialist of the highest qualification level of the first category for at least 3 years;

      the first category - higher (or postgraduate) education (social, psychological, pedagogical, medical) and work experience as a specialist of the highest qualification level of the second category for at least 2 years;

      the second category - higher (or postgraduate) education (social, psychological, pedagogical, medical) and work experience as a specialist of the highest qualification level without a category of at least 2 years;

      without a category - higher (or postgraduate) education (social, psychological, pedagogical, medical) without the requirements for work experience in the specialty.

Section 2. Social work consultant

      34. Official duties:

      carries out its activities in the departments of social assistance at home, in organizations providing special social services in the conditions of temporary residence and residence for victims of domestic violence, victims of trafficking in persons;

      interacts with specialists of bodies and organizations of social protection of the population, health care, education, organizations authorized to work with persons in difficult life situations;

      provides counselling services to children with disabilities, their legal representatives, the elderly and people with disabilities, victims of domestic violence, victims of human trafficking (hereinafter referred to as the contingent) on:

      social and medical-pedagogical correctional support, rights of the child, social protection and rehabilitation of the disabled;

      the provision of state social benefits, special state benefits, benefits for the loss of the breadwinner, targeted social assistance and various types of social benefits;

      registration of guardianship, wardship, determination to special correctional organizations, institutions of social protection of the population;

      civil, housing, family, labor, pension, criminal legislation, on issues of victims of domestic violence, victims of human trafficking;

      renders assistance in providing the contingent with technical auxiliary (compensatory) means and special means of transportation;

      ensures the provision of advice to the contingent of specialists from health, education, social protection, legal services and other specialists;

      conducts studies with specialists and social workers to clarify legislation on social issues;

      participates in the creation of social assistance centers for families, shelters, youth, teenage and children's centers, clubs working in conditions of day care and home care;

      contributes to the solution of issues related to the provision of diverse assistance to contingent in a difficult life situation;

      helps to create the necessary conditions for overcoming difficult life situations, socialization and integration of people in need and their families, protects their rights and interests in obtaining the necessary special social services;

      coordinates the provision of special social services to people in need, attracts the necessary specialists to the implementation of special social services;

      ensures the development and implementation of an individual work plan with recipients of special social services by an entity providing services in home care settings;

      conducts regular monitoring of services provided in the conditions of home care, maintains a database and submits reports in the prescribed manner;

      applies advanced national and international experience in the field of social protection;

      ensures compliance with the rules and regulations of labor protection, safety and fire protection.

      35. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code On Marriage and Family;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law on Targeted Social Aid

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On State Allowances for the Families with Children

      The Law On Special Social Services;

      The Law of the Republic of Kazakhstan of December 4, 2009 “On Prevention of Domestic Violence”

      The Law on Retirement Insurance;

      The Law On Compulsory Social Insurance;

      The Law On Minimum Social Standards and Their Guarantees of May 19, 2015 (hereinafter referred to as the Law on Minimum Social Standards and Their Guarantees);

      The Law On Combating Corruption;

      fundamentals of psychology, jurisprudence, political science, pedagogy;

      socio-psychological aspects of helping people in difficult life situations;

      fundamentals of labour, housing, criminal, civil and pension legislation, the legal basis for the protection of motherhood and childhood;

      rights of minors and pensioners;

      the foundations of social guarantees and benefits established for persons with disabilities, war and labour veterans;

      advanced and international experience in social work;

      ethical standards of consultant activities;

      methods of psychological support;

      teaching materials on home service issues;

      the main directions in the ongoing policy of social protection of the population;

      domestic and foreign experience in social services;

      Fire safety regulations.

      36. Qualification requirements:

      specialist of the highest qualification level:

      highest category: higher (or postgraduate) education (social, pedagogical, medical) and work experience as a specialist of the highest qualification level of the first category for at least 3 years;

      first category: higher (or postgraduate) education (social, pedagogical, medical) and work experience as a specialist of the highest qualification level of the second category for at least 2 years;

      the second category: higher (or postgraduate) education (social, pedagogical, medical) and work experience as a specialist of the highest qualification level without a category of at least 1 year;

      without category: higher (or postgraduate) education (social, pedagogical, medical) without presenting requirements for work experience.

Section 3. Social Work Specialist

      37. Official duties:

      carries out his/her activities in organizations that provide special social services under the conditions of temporary residence and residence for the victims of domestic violence, victims of trafficking in persons, medical and social institutions (organizations) in the provision of special social services (hereinafter referred to as the organization);

      interacts with specialists of bodies and organizations of social protection of the population, health care, education, organizations authorized to work with the elderly and the disabled, including children with disabilities, victims of domestic violence, victims of trafficking in persons (hereinafter referred to as the persons under wardship);

      coordinates the work on the development of an individual work plan and a journal / e-file, monitors their quality filling and execution, conducts a monthly monitoring of the identification of patients who require palliative care and nursing care;

      analyzes the quality and types of services provided;

      predicts the prospects for their development, the dynamics of those in need of social services;

      renders assistance in keeping citizens in touch with relatives and friends, writing letters, drafting statements, familiarizing with printed publications;

      develops proposals for the improvement of special social services;

      provides methodological guidance and control over the activities of workers providing special social services and the quality of their provision;

      promotes the attraction of persons providing charitable and sponsorship assistance for the provision of social assistance to the wards;

      constantly improves his/her qualifications;

      carries out the work analysis, provides high-quality maintenance of established documents, timely reporting (departmental and statistical);

      ensures the implementation of the fire safety regulations.

      38. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code On Marriage and Family;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law on Targeted Social Aid

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On State Allowances for the Families with Children;

      The Law of the Republic of Kazakhstan of January 12, 2007 On the Procedure for Consideration of References of Individuals and Legal Entities;

      The Law On Special Social Services;

      The Law On Prevention of Domestic Violence;

      The Law on Retirement Insurance;

      The Law On Compulsory Social Insurance;

      The Law On Combating Corruption;

      theory and practice of social work;

      features of personality psychology and certain categories of citizens;

      fundamentals of psychology, pedagogy, gerontology, ethics;

      programmatic literature on social work;

      systems of social guarantees and benefits established for persons with disabilities, war and labor veterans;

      forms and methods of educational and social work;

      the specifics of working in various social environments;

      organization of social work, social and psychological aspects of helping people of retirement age and people with disabilities, victims of domestic violence, victims of human trafficking;

      domestic and international practice of social services;

      features of life and family education;

      Fire safety regulations.

      39. Qualification requirements:

      specialist of the highest qualification level:

      highest category: higher (or postgraduate) education (social, pedagogical, medical) and work experience as a specialist of the highest qualification level of the first category for at least 3 years;

      the first category: higher (or postgraduate) education (social, pedagogical, medical) and work experience as a specialist of the highest qualification level of the second category for at least 2 years;

      the second category: higher (or postgraduate) education (social, pedagogical, medical) and work experience as a specialist of the highest qualification level without a category of at least 1 year;

      without category: higher (or postgraduate) education (social, pedagogical, medical) without presenting requirements for work experience;

      intermediate level specialist:

      the highest category: technical and vocational (secondary special, secondary vocational) (social, pedagogical, medical) education and work experience as a specialist of the average qualification level of the first category for at least 3 years;

      the first category: technical and vocational (secondary special, secondary vocational) (social, pedagogical, medical) and work experience as a specialist of the average qualification level of the second category for at least 2 years;

      the second category: technical and vocational (secondary special, secondary vocational) (social, pedagogical, medical) and work experience as a specialist of the average qualification level without a category of at least 1 year;

      without category: technical and vocational (secondary special, secondary vocational) (social, pedagogical, medical) without presenting requirements for work experience.

Section 4. Occupational Therapy Instructor

      40. Official duties:

      attracts elderly and disabled people, victims of domestic violence, victims of trafficking in persons (hereinafter referred to as persons under wardship) to feasible work;

      provides a condition that allows the involvement of the persons under wardship in occupational therapy under the supervision of the attending physician in order to rehabilitate their physical and mental condition;

      organizes the work on equipping medical and labour workshops with equipment, materials, tools, technical means, visual aids, responsible for their safety and rational use;

      carries out or organizes the adjustment and repair of equipment, tools, hardware, devices and monitors their work;

      ensures compliance by the persons under wardship with the occupational health and safety regulations, provides them with the first aid;

      maintains proper planning, accounting and reporting documentation.

      41. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Law On Social Protection of Disabled Persons;

      The Law On Special Social Services;

      Fundamentals of Labour Legislation;

      Fire safety regulations.

      42. Qualification requirements:

      specialist of the highest qualification level:

      highest category: higher (or postgraduate) education and work experience as an instructor of the highest qualification level of the first category for at least 3 years;

      first category: higher (or postgraduate) education and work experience as an instructor of the highest qualification level of the second category for at least 2 years;

      the second category: higher (or postgraduate) education and work experience as an instructor of the highest qualification level without a category of at least 1 year;

      without category: higher (or postgraduate) education without requirements for work experience;

      intermediate level specialist:

      the highest category: technical and vocational (secondary special, secondary vocational) education and work experience as an instructor with an average qualification level of the first category of at least 4 years;

      first category: technical and vocational (secondary special, secondary vocational) education and work experience as an instructor of the average qualification level of the second category for at least 3 years;

      the second category: technical and vocational (secondary special, secondary vocational) education and work experience as an instructor with an average qualification level without a category of at least 2 years;

      without category: technical and vocational (secondary special, secondary vocational) education and work experience in the specialty for at least 1 year.

Section 5. Swimming Instructor

      43. Official duties:

      conducts individual lessons for the elderly and disabled (hereinafter referred to as the persons under wardship) in swimming (hydrokinesitherapy) in the pool in compliance with the conditions established by the safety regulations;

      contributes to the achievement of positive changes in the physical and psychosocial status of the persons under wardship, applying individually selected exercises, methodological techniques and therapeutic swimming regimens, swimming techniques under the supervision of the attending physician and the use of the therapeutic method of hydrokinesitherapy;

      maintains proper documentation and reporting;

      strictly observes the rules of conduct in the pool and controls their observance by the persons under wardship;

      verify the condition of the pool bottom to the beginning of work, availability of the necessary equipment to start a class and after work completes it performs a daily round of the pool;

      ensures the proper condition of the first-aid kit and the provision of emergency first aid when necessary;

      complies with the requirements of labour protection, safety, health, fire safety.

      44. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Law On Social Protection of Disabled Persons;

      The Law On Special Social Services;

      The Law of the Republic of Kazakhstan of July 3, 2014 On Physical Culture and Sport;

      fundamentals of age physiology and anatomy, therapeutic methods of hydrokinesitherapy;

      the main mechanisms of action of hydrocolonotherapy on the human body;

      methods of comprehensive rehabilitation of persons under wardship, including medical, psychotherapeutic, pedagogical ones;

      fundamentals of the theory of the therapeutic and prophylactic effect of exercise; rules for safe practice;

      first aid methods;

      therapeutic swimming methods;

      basics of labour law;

      Fire safety regulations.

      45. Qualification requirements:

      specialist of the highest qualification level:

      highest category: higher (or postgraduate) education (social, pedagogical, medical) and work experience as an instructor of the highest qualification level of the first category for at least 3 years, ability to swim;

      first category: higher (or postgraduate) education (social, pedagogical, medical) and work experience as an instructor of the highest qualification level of the second category for at least 2 years, ability to swim;

      the second category: higher (or postgraduate) education (social, pedagogical, medical) and work experience as an instructor of the highest qualification level without a category of at least 1 year, ability to swim;

      without category: higher (or postgraduate) education (social, pedagogical, medical) without presenting requirements for work experience, ability to swim;

      intermediate level specialist:

      the highest category: technical and vocational (secondary special, secondary vocational) education (social, pedagogical, medical) and work experience as an instructor of the average qualification level of the first category for at least 4 years, ability to swim;

      first category: technical and vocational (secondary special, secondary professional) education (social, pedagogical, medical) and work experience as an instructor of the average qualification level of the second category for at least 3 years, ability to swim;

      the second category: technical and vocational (secondary special, secondary vocational) education (social, pedagogical, medical) and work experience as an instructor of the average qualification level without a category of at least 2 years, ability to swim;

      without category: technical and vocational (secondary special, secondary vocational) education (social, pedagogical, medical) and work experience in the specialty for at least 1 year, ability to swim.

Section 6. Social Work Consultant of the Employment Center

      46. Official duties:

      accepts applications from citizens and documents for the assignment of targeted social assistance, conducts interviews with applicants who apply for the assignment of targeted social assistance;

      accompanies the person (family) during the implementation of the social contract by conducting an interview, assisting in filling out the necessary documents, finding a job, and fulfilling the obligations under the social contract;

      monitors and compiles a progress report;

      provides interaction with specialists of bodies and organizations of social protection of the population, health care, education, organizations authorized to work with persons in difficult life situations;

      renders advisory services to applicants who have applied to the employment center for the purpose of assigning targeted social assistance in matters of employment, social protection, rehabilitation of the disabled, and provision of special social services;

      contributes to the solution of the issues related to the provision of diverse assistance to contingent in a difficult life situation, as well as the creation of necessary conditions for overcoming a difficult life situation, socialization and integration of people in need and their families, protection of their rights and interests in obtaining the necessary measures of social support; coordinates the activities of providing social assistance to persons in need and the work of assistants;

      ensures timely submission for consideration by the district (city) commission on employment issues of submitted documents of the applicant who applied for the appointment of targeted social assistance, in case of the need of his/her and / or his/her family members in measures to promote employment and (or) social adaptation, the decision to provide which is beyond the competence of the center of employment of the population and the authorized body;

      ensures the timely formation of paper and electronic layouts of cases of applicants who applied for the appointment of targeted social assistance; determines the monthly amount of targeted social assistance for each family member;

      together with the applicants who applied for the appointment of targeted social assistance, and their family members, develops an individual plan for family assistance;

      timely sends the applicant's adopted documents, the draft decision on the assignment of targeted social assistance and the social contract signed by the parties to the authorized body;

      executes requests in cases submitted for the purpose of targeted social assistance;

      participates in advocacy work among the population on the legislation on targeted social assistance and on employment;

      examines the best practices of regional employment centers;

      ensures cooperation with employers on issues of employment and obtaining from them information about vacancies;

      responds to letters, complaints and appeals of individuals and legal entities;

      visits self-employed, unemployed and low-income citizens at home and draws up an inspection report on housing and material conditions;

      participates in the development of the work plan of the unit;

      conducts the primary reception of persons who applied to the center of employment of the population, registers them in the database of the automated information system and issues certificates in the prescribed manner;

      makes suggestions for improving the work of the unit;

      ensures the implementation of fire safety rules.

      47. Is obliged to know:

      The Constitution of the Republic of Kazakhstan; 

      The Law on Public Employment;

      The Law on State Targeted Social Aid;

      basic provisions of the civil and labour law;

      the demographic situation, the specifics of the socio-economic development of the region (city, district);

      prospects for structural changes in the organizations of the region (city, region);

      main trends and directions of development of the regional labour market;

      theory and practice of social work;

      features of personality psychology and certain categories of citizens;

      fundamentals of psychology, pedagogy, gerontology, ethics;

      socio-psychological aspects of helping people in difficult life situations;

      domestic and international practice of social services;

      rules and norms of labour protection, safety and fire safety.

      48. Qualifications requirements:

      specialist of the highest qualification level:

      highest category: higher (or postgraduate) education and work experience in the employment system and (or) social protection of the population as a specialist of the highest qualification level of the first category for at least 3 years;

      first category: higher (or postgraduate) education and work experience in the employment system and (or) social protection of the population as a specialist of the highest qualification level of the second category for at least 2 years;

      the second category: higher (or postgraduate) education and work experience in the employment system and (or) social protection of the population as a specialist of the highest qualification level without a category of at least 1 year;

      without category: higher (or postgraduate) education without requirements for work experience;

      intermediate level specialist:

      the highest category: technical and vocational (secondary special, secondary vocational) education and work experience in the employment system and (or) social protection of the population as a specialist of the average qualification level of the first category for at least 3 years;

      the first category: technical and vocational (secondary special, secondary vocational) education and work experience in the employment system and (or) social protection of the population as a specialist in the second level qualification of the second category for at least 2 years;

      the second category: technical and vocational (secondary special, secondary vocational) education and work experience in the employment system and (or) social protection of the population as a specialist in the average qualification level without a category of at least 1 year;

      without category: technical and vocational (secondary special, secondary vocational) education, without setting requirements for work experience in the specialty.

Section 7. Specialist of the Structural Unit (Department, Sector, Group) of the Employment Center

      49.Official duties:

      compiles a database of specialists of different profiles from among self-employed, unemployed and low-income citizens who applied to the employment center (hereinafter referred to as the Center), searches for vacancies and assists in the employment of applicants;

      participates in advocacy work among the population and employers on employment legislation;

      examines the best practices of regional centers;

      provides consulting services to job seekers, unemployed, low-income citizens and employers;

      provides adaptation services and psychological support to potential participants in active employment promotion measures;

      ensures cooperation with employers on issues of employment and obtaining from them the information about vacancies;

      carries out the synthesis and analysis of the work done;

      considers received correspondence, appeals of individuals and legal entities;

      conducts work with employers in order to identify vacancies and assist in the employment of job seekers and the unemployed;

      carries out the work on the organization and conduct of job fairs;

      participates in the development of the work plan of the unit;

      receiving persons who applied to the Center;

      clarifies the purpose of the applicants, the reason for unemployment, informs them about the possibility of participating in active employment promotion measures, determines the degree of need for state support;

      renders priority employment assistance to applicants from target groups of the population;

      makes suggestions for improving the work of the unit;

      keeps records of persons referred to vocational training, public works, social workplaces, youth practice and others;

      sends applicants in accordance with their work experience and professional qualifications to employers if they have vacancies;

      in case of impossibility of employment, offers participation in active measures to promote employment;

      concludes social contracts with participants of active employment promotion measures, monitors the fulfilment of obligations assumed under them;

      carries out the work on the selection for employers of the specialists they need from among those who applied;

      draws up the relevant documentation: directions for employment and active measures to promote employment;

      carries out the development of measures for the implementation of active measures to promote employment, analysis and forecasting of the regional labour market;

      monitors the implementation of active measures to promote employment at the district (city) level, provides analytical and statistical information to local executive bodies in a timely manner;

      ensures compliance with the rules and regulations of labor protection, safety and fire safety.

      50. Is obliged to know:

      The Constitution of the Republic of Kazakhstan; 

      The Law on State Targeted Social Aid;

      The Law on Compulsory SocialInsurance;

      The Law on Public Employment;

      regulations governing issues in the field of employment;

      basic provisions of civil and labour legislation;

      the procedure for developing future and annual plans;

      the demographic situation, the specifics of the socio-economic development of the region (city, district);

      prospects for structural changes in organizations of the region (city, region);

      main trends and directions of development of the regional labour market;

      the procedure for developing active employment promotion measures;

      evaluation of the effectiveness of active employment promotion measures;

      Fire safety regulations.

      51. Qualification requirements:

      specialist of the highest qualification level:

      the highest category: higher (or postgraduate) education and work experience in the employment system as a specialist of the highest qualification level of the first category for at least 3 years;

      the first category: higher (or postgraduate) education and work experience in the field of employment of the population as a specialist of the highest qualification level of the second category for at least 2 years;

      the second category: higher (or postgraduate) education and work experience in the field of employment of the population as a specialist of the highest qualification level without a category of at least 1 year;

      without category: higher (or postgraduate) education without requirements for work experience;

      intermediate level specialist:

      the highest category: technical and vocational (secondary special, secondary vocational) education and work experience in the employment of the population as a specialist of the average qualification level of the first category for at least 3 years;

      first category: technical and vocational (secondary special, secondary vocational) education and work experience in the field of employment of the population as a specialist of the average qualification level of the second category for at least 2 years;

      the second category: technical and vocational (secondary special, secondary vocational) education and work experience in the field of employment of the population as a specialist of the average qualification level without a category of at least 1 year;

      without category: technical and vocational (secondary special, secondary vocational) education, without setting requirements for work experience in the specialty.

Section 8. Methodologist of Medical and Social Institutions (Organizations)

      52. Official duties:

      organizes educational activities of children's medical and social institutions (organizations) (hereinafter referred to as the organization), develops a schedule of group and individual classes, unified thematic planning, work schedule, plans for open classes, seminars for raising the professional level of personnel providing social and psychological socio-pedagogical, socio-labour and socio-cultural services, shares practical and methodical experience, necessary knowledge and skills to service personnel;

      regularly conducts monitoring of educational and correctional, habilitation, rehabilitation activities, the dynamics of the development of children with disabilities (development of self-service skills, social and living and work orientation, sensory, motor, cognitive functions);

      creates an interdisciplinary medical-pedagogical commission from the staff for a comprehensive survey and determine the level of social, intellectual, motor development of disabled children and determine the possibilities of their correction, socialization, habilitation and rehabilitation, takes part in the development of individual work plans;

      holds meetings with previously planned topics;

      creates and replenishes the methodological base (library, lekotek);

      carries out his/her activities in close contact with the specialists of bodies and organizations of social protection of the population, health care, education (special education);

      provides counselling services to parents of children with disabilities;

      develops documentation on the dynamics of the child’s development;

      keeps logs of front and individual occupations;

      provides equipment of a methodical study with equipment, visual aids;

      maintains established documentation and reporting;

      organizes the work on the observance of the rules of sanitary and hygienic regime, labour protection and safety in workshops and at work;

      ensures timely submission of established reporting documentation.

      53. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code on Public Health and Healthcare System;

      The Code On Marriage and Family;

      The Law on State Social Benefits;

      The Law on Languages;

      The Law on Targeted Social Aid

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On State Allowances for the Families with Children;

      The Law On Special Social Services;

      The Law On Prevention of Domestic Violence;

      The Law on Retirement Insurance;

      The Law On Compulsory Social Insurance;

      The Law On Minimum Social Standards;

      The Law On Combating Corruption;

      fundamentals of personality psychology, pedagogy, psychocorrection;

      socio-psychological aspects of helping people in difficult life situations;

      requirements for quality, volume and types of special social services;

      methods and techniques for the organization of correctional, educational activities;

      basics of special pedagogy, psychology, social work;

      advanced and international experience in the provision of social and educational services;

      Fire safety regulations.

      54. Qualification requirements:

      specialist of the highest qualification level:

      the highest category: higher (or postgraduate) pedagogical education and work experience as a specialist of the highest qualification level of the first category for at least 3 years;

      first category: higher (or postgraduate) pedagogical education and work experience as a specialist of the highest qualification level of the second category for at least 2 years;

      the second category: higher (or postgraduate) pedagogical education and work experience as a specialist of the highest qualification level without a category of at least 1 year;

      without category: higher (or postgraduate) pedagogical education without presenting requirements for work experience;

      intermediate level specialist:

      the highest category: technical and vocational (secondary special, secondary vocational) pedagogical education and work experience as a specialist of the intermediate qualification level of the first category for at least 4 years;

      the first category: technical and vocational (secondary special, secondary vocational) pedagogical education and work experience as a specialist of the average qualification level of the second category for at least 3 years;

      the second category: technical and vocational (secondary special, secondary vocational) pedagogical education and work experience as a specialist of average qualification level without a category of at least 2 years;

      without category: technical and vocational (secondary special, secondary vocational) pedagogical education and work experience in the specialty for at least 1 year.

Section 9. Instructor-Methodist for Raytherapy (Hippotherapy)

      55. Official duties:

      conducts individual lessons for children with disabilities (hereinafter referred to as the patients) in therapeutic riding (in raytherapy (hippotherapy) in rooms (arena) or in the open air (parade-ground), where the conditions established by safety regulations are fully observed;

      provides monitoring of patients at all stages of raytherapy;

      strictly complies with safety rules and requires compliance with the grooms and the patient's parents;

      ensures the safety of their patients with professionally performed insurance;

      contributes to the achievement of positive changes in the physical and psychosocial status of patients, applying for each of them individually selected exercises, teaching methods and modes of therapeutic riding;

      checks the readiness of the horse and the breeder to start work, the availability of the necessary equipment to start training;

      monitors the dynamics of the psychophysical parameters of the persons under their wardship, leading a special questionnaire adopted in the medical and medical institution;

      carries out the work with the questionnaires under the supervision and with the help of a doctor who helps to evaluate the results obtained and, if necessary, makes adjustments to the mode of therapeutic riding;

      compiles daily individual lesson plans for each patient, keeps a diary about the work done (daily);

      assesses the patient's state of health, his willingness to bear the load of therapeutic riding, in cases of any deviations in the patient's condition, together with the medical professional, decides whether it is reasonable to conduct a therapeutic riding lesson with the patient;

      during the classes manages the actions of the horse holder, giving short and clear commands;

      conducts observation of the patient's behaviour and condition, his/her mood during the classes, with signs of severe fatigue, makes changes to the intended plan, reducing or completely stopping the load (according to the advice of the health worker);

      constantly improves his/her qualifications, improves his/her knowledge and skills in the field of riding;

      actively participates in scientific and practical work on objective tracking of the effects of therapeutic riding in rehabilitation practice, in drawing up a bank of exercises;

      verifies the compliance of the patient's clothes with the requirements of his/her safety, as well as the presence of a properly worn and buttoned safety helmet;

      provides a safe situation for the patient to sit on the horse and sit down at the end of the session with the rider;

      studies and analyzes foreign and domestic rehabilitation experience through hippotherapy;

      keeps accounting records;

      ensures the proper condition of the first-aid kit and the provision of emergency first aid when necessary;

      complies with the requirements of labour protection, safety, health, fire safety.

      56. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Code on Public Health and Healthcare System;

      The Law On the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law of the Republic of Kazakhstan of July 27, 2007 On Education (hereinafter referred to as the Law on Education);

      The Law On Special Social Services;

      The Law On Physical Culture and Sport;

      fundamentals of pedagogy, psychology, age physiology and anatomy; basics of hippotherapy theory; the main mechanisms of the effect of hippotherapy on the human body (the patient);

      methods of complex rehabilitation of patients, including medical, psychotherapeutic, pedagogical;

      a combination of physical and mental properties and relationships with the environment;

      fundamentals of the theory of the therapeutic and prophylactic effect of exercise;

      types of diseases and methods of treatment using hippotherapy;

      features of the impact of physical activity on the patient;

      the behavior of the animal;

      rules for safe practice;

      first aid methods;

      foreign and domestic experience of rehabilitation through hippotherapy;

      studies and analyzes existing foreign and domestic rehabilitation experience through hippotherapy;

      riding techniques;

      fundamentals of economics, labor law;

      Fire safety regulations.

      57. Qualification requirements:

      higher (or postgraduate) (physical education, medical, pedagogical) education or specialized secondary education in the specialties "Physical Culture and Sport", "Veterinary Medicine" and additional training in physiotherapy exercises and hippotherapy without presenting requirements for work experience. Only persons who have been trained in spotting method during therapeutic riding and who have relevant evidence shall be allowed to work on the rehabilitation of disabled children using therapeutic riding.

Chapter 3. Standard qualification characteristics for the positions of other employees of

organizations of social protection and employment

Section 1. Assistant to the Employment Center

      58. Official duties:

      informs the population, including on-site visits to rural areas, about possible ways out of difficult life situations;

      accepts applications from citizens and documents for the assignment of targeted social assistance, conducts, in coordination with the authorized body and akim of a city of district significance, village, village, rural district, interviews with applicants who have applied for the assignment of targeted social assistance;

      accompanies the person (family) during the implementation of the social contract by conducting an interview, assisting in filling out the necessary documents, finding a job, and fulfilling the obligations under the social contract;

      provides advisory services to applicants who have applied to the akim of a city of district importance, village, village, rural district for the purpose of targeted social assistance, on employment, social protection, rehabilitation of disabled people, the provision of special social services;

      contributes to the solution of issues related to the provision of diverse assistance to contingent in a difficult life situation, as well as the creation of necessary conditions for overcoming a difficult life situation, socialization and integration of people in need and their families, protection of their rights and interests in obtaining the necessary measures of social support;

      ensures the timely formation of paper mockups of cases of applicants who applied for the appointment of targeted social assistance, and the transfer to the district commissions to conduct a survey of the material condition of the applicants;

      participates in the composition of the district commission in the examination of the material situation of the applicants who applied for the appointment of targeted social assistance;

      together with the applicants who applied for the appointment of targeted social assistance, and their family members, develops an individual plan for family assistance;

      timely sends the adopted documents of the applicant to the employment center;

      monitors the fulfillment of the terms of the social contract, visits to the family and a note on the fulfillment of the obligations provided for therein;

      ensures the timely submission of the social contract support report;

      participates in advocacy work among the population on the legislation on targeted social assistance and on employment;

      responds to letters, complaints and appeals of individuals and legal entities;

      participates in the development of the work plan of the unit;

      makes suggestions for improving the work of the unit;

      ensures the implementation of fire safety rules.

      59. Is obliged to know: 

      The Constitution of the Republic of Kazakhstan;

      The Law on Public Employment;

      The Law on State Targeted Social Aid;

      basic provisions of civil and labor law; the demographic situation, the specifics of the socio-economic development of the region (city, district);

      theory and practice of social work;

      features of personality psychology and certain categories of citizens;

      fundamentals of psychology, pedagogy, gerontology, ethics;

      socio-psychological aspects of helping people in difficult life situations;

      domestic and international practice of social services;

      Fire safety regulations.

      60. Qualification requirements:

      specialist of the highest qualification level:

      highest category: higher (or postgraduate) education and work experience as a specialist of the highest qualification level of the first category for at least 2 years;

      the first category: higher (or postgraduate) education and work experience as a specialist of the highest qualification level of the second category for at least 1 year;

      the second category: higher (or postgraduate) education and work experience as a specialist of the highest qualification level without a category of at least 1 year;

      without category: higher (or postgraduate) education without requirements for work experience;

      intermediate level specialist:

      the highest category: technical and vocational (secondary special, secondary vocational) education and work experience as a specialist of the average qualification level of the first category for at least 2 years;

      the first category: technical and vocational (secondary special, secondary vocational) education and work experience as a specialist of the average qualification level of the second category for at least 1 year;

      the second category: technical and vocational (secondary special, secondary vocational) education and work experience as a specialist of average qualification level without a category of at least 1 year;

      without category: technical and vocational (secondary special, secondary vocational) education without requirements for work experience.

Section 2. Disabled and Aged Care Services Social Worker

      61. Official duties:

      carries out his/her activities in accordance with the Regulations on the Department for Social Assistance at Home;

      performs the work on a schedule (plan) approved by the head of the department;

      identifies single elderly and disabled citizens living in the service area and in need of assistance;

      provides served citizens with food, hot meals, industrial and household essential goods, medicines according to doctor's prescriptions;

      assists in cleaning of residential premises, heat furnaces (in rooms without central heating), hands over and delivers things to the laundry, dry cleaning, pays for services, including utilities;

      if necessary, assists in the repair of residential premises, fuel supply;

      renders first aid: measures the temperature, imposes mustard plasters, warming compresses, makes a call to the doctor at home, as well as first aid in emergency cases;

      accompanies citizens served in the organization of health care;

      fulfils requests of served citizens related to correspondence with relatives, friends;

      establishes a connection with the work collectives where the veteran previously worked, explains the legislation on social issues and carries out their assignments;

      assists in the provision of the necessary types of social assistance by the citizens, including medical, prosthetic and orthopaedic.

      62. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Law on State Social Benefits;

      The Law on Social Protection of Disabled Persons

      The Law on Special Social Services;

      The Law on Retirement Insurance;

      The Law on Compulsory Social Insurance;

      basic principles on the organization of social and welfare services for lonely disabled citizens;

      psychological and physiological features of the elderly;

      the organization of public services;

      sanitary and hygienic requirements for the care of aged and disabled citizens at home;

      receptions of rendering the urgent pre-medical help;

      basics of labor law;

      Fire safety regulations.

      63. Qualification requirements:

      specialist of the highest qualification level:

      highest category: higher (or postgraduate) education (social, economic, psychological, pedagogical, medical) and work experience as a specialist of the highest qualification level of the first category for at least 2 years;

      the first category: higher (or postgraduate) education (social, economic, psychological, pedagogical, medical) and work experience as a specialist of the highest qualification level of the second category for at least 1 year;

      the second category: higher (or postgraduate) education (social, economic, psychological, pedagogical, medical) and work experience as a specialist of the highest qualification level without a category of at least 1 year;

      without category: higher (or postgraduate) education (social, economic, psychological, pedagogical, medical) without presenting requirements for work experience;

      intermediate level specialist:

      the highest category: technical and vocational (secondary special, secondary vocational) education (social, economic, psychological, pedagogical, medical) and work experience as a specialist of the average qualification level of the first category for at least 2 years;

      first category: technical and vocational (secondary special, secondary vocational) education (social, economic, psychological, pedagogical, medical) and work experience as a specialist of the average qualification level of the second category for at least 1 year;

      the second category: technical and vocational (secondary special, secondary vocational) education (social, economic, psychological, pedagogical, medical) and work experience as a specialist of average skill level without a category of at least 1 year;

      without category: technical and vocational (secondary special, secondary vocational) education (social, economic, psychological, pedagogical, medical) or basic secondary education and certificate of social training.

Section 3. Medical Registrar of Medical and Social Expertise

      64. Official duties:

      verifies the completeness and validity of documents accepted by applicants;

      accepts the application and documents for carrying out medico-social examination (hereinafter referred to as the MSE);

      upon initial determination of disability, accepts applications and documents for the assignment of disability benefits, social benefits in case of disability;

      provides:

      sending electronic applications, including applications and documents, as well as information received from the information systems of state bodies and (or) organizations, through the information system "Centralized data bank of persons with disabilities" to the office of the State Corporation "Government for Citizens";

      maintenance and keeping records for MSE;

      formation of an archive of the MSE acts;

      sending registers for transferring (sending) extracts from a certificate of disability and an act of the MSE, extracts from a certificate of the degree of loss of general working capacity to the authorities that appoint and pay social benefits.

      65. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Law on State Social Benefits;

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law On Social Protection of Disabled Persons;

      The Law On Special Social Services;

      The Law on Compulsory Social Insurance;

      Order of the Minister of Healthcare and Social Development № 44 of January 30, 2015 “On Approval of the Rules for Medical and Social Expertise” (registered in the Register of State Registration of Regulatory Legal Acts under № 10589);

      Order of the Minister of Healthcare and Social Development of the Republic of Kazakhstan № 165 dated March 26, 2015 “On Approval of the Standards for the Provision of Special Social Services in the Field of Social Protection of the Population” (registered in the Register of State Registration of Regulatory Legal Acts under № 11038);

      Order of the Minister of Healthcare and Social Development of the Republic of Kazakhstan № 983 dated December 21, 2015 “On Approval of the Forms of Documents Generated During Medical and Social Expertise” (registered in the Register of State Registration of Regulatory Legal Acts under № 12886);

      regulatory legal acts in the field of social protection of persons with disabilities in the Republic of Kazakhstan.

      66. Qualification requirements:

      specialist of the highest and medium qualifications:

      technical and vocational (higher, secondary special, secondary professional) (social, economic, psychological, pedagogical, medical) without presenting requirements for work experience.

Section 4. Social Worker for the Care of Children with Disabilities and Disabled Over 18 Years of Age with Neuropsychiatric Diseases

      67. Official duties:

      carries out his/her activities in accordance with the Regulations on the Department for Social Assistance at Home;

      performs the work on a schedule (plan) approved by the head of the department;

      identifies children with disabilities and disabled persons over 18 years of age with neuropsychiatric diseases (hereinafter referred to as the children and persons over 18 years of age), living in the service area and in need of outside help;

      provides self-service, behaviour, self-control and communication skills for children and persons over 18;

      organizes leisure activities for children and persons over 18 years old (games, reading books, organizing library services, etc.);

      conducts the work with parents and their family members on the implementation of rehabilitation measures and adaptation of the child and persons over 18 years of age in the family, visits the children and persons over 18 served in the hospital (in case of hospitalization);

      conducts training of the child’s parents and persons over the age of 18 for practical skills of general care for a sick child and a person over 18 years old, methods and techniques promoting the development of the child and people over 18 years of age, motor and social skills;

      attracts specialists to provide psychological assistance to children and persons over 18 years old and parents;

      assists in the preparation of documents for the establishment of guardianship, guardianship, assignment of benefits, determination in boarding houses or territorial centers;

      assists in providing families with children and persons over 18 from among the poor, targeted social assistance, other humanitarian aid at the expense of charitable foundations, sponsors, and sources not contradicting the law;

      provides interaction with educational institutions, health care, social services, organizations in order to most effectively provide services to clients;

      analyzes the work, submits reports in a timely manner;

      ensures the implementation of fire safety regulations.

      68. Is obliged to know:

      The Constitution of the Republic of Kazakhstan;

      The Law On Social and Medical Pedagogical Correctional Assistance for Children with Disabilities;

      The Law on the Rights of a Child;

      The Law On Social Protection of Disabled Persons;

      The Law On Special Social Services;

      basic principles on the organization of social services for children and persons over 18 years of age; the organization of public services; sanitary and hygienic requirements for the care of children and a person over 18 years of age at home;

      methods of rendering the urgent pre-medical help; basics of labour law;

      Fire safety regulations.

      69. Qualification requirements.

      specialist of the highest qualification level:

      highest category: higher (or postgraduate) education (social, economic, psychological, pedagogical, medical) and work experience as a specialist of the highest qualification level of the first category for at least 2 years;

      the first category: higher (or postgraduate) education (social, economic, psychological, pedagogical, medical) and work experience as a specialist of the highest qualification level of the second category for at least 1 year;

      the second category: higher (or postgraduate) education (social, economic, psychological, pedagogical, medical) and work experience as a specialist of the highest qualification level without a category of at least 1 year;

      without category: higher (or postgraduate) education (social, economic, psychological, pedagogical, medical) without presenting requirements for work experience;

      intermediate level specialist:

      the highest category: technical and vocational (secondary special, secondary vocational) (social, pedagogical, medical) and work experience as a specialist of the average skill level of the first category for at least 2 years;

      the first category: technical and vocational (secondary special, secondary professional) (social, pedagogical, medical) and work experience as a specialist of the average qualification level of the second category for at least 1 year;

      the second category: technical and vocational (secondary special, secondary professional) (social, pedagogical, medical) and work experience as a specialist of the average qualification level without a category of at least 1 year;

      without category: technical and vocational (secondary special, secondary vocational) (social, pedagogical, medical) or basic secondary education and a certificate of social training.

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